(Re)introducing Merry Maids Northampton, bringing brand new and improved cleaning to Northampton and the surrounding areas like never before.
Merry Maids Northampton has reopened this week under the management of franchisor ServiceMaster Ltd.
We spoke to Office Manager Becky Gardner about the changes to the business and what customers, new and old, can expect from the new and improved Merry Maids Northampton.
Northampton, a history
Merry Maids Northampton has been operating for 18 years.
Previously under the ownership of Barbara and Martin Smart, the business faced hard times during the COVID-19 pandemic when it was forced to close as lockdowns threatened the retirement plans of its owners.
This year, the business has come under the management of Merry Maids’ franchisor, ServiceMaster Ltd.
Becky started as a part-time cleaner in 2011, “which worked wonders for me with the two young children,” she says.
“It was a perfect job. And I loved cleaning. I took pride in cleaning. It’s always been nice to go into a customer’s house and make it all nice.”
She became an Office Manager when Barbara and Martin retired and is being supported in the reopening by the ServiceMaster team, including Merry Maids Brand Leader Vikki Donnachie.
“One day, my old boss called me into the office and said she needed an Office Manager to take over the day-to-day role of going out, doing quotes, seeing off the girls, sorting out the bays and the folders.”
“Vikki has been amazing. She’s been there every step of the way. It’s been useful to have that support.”
Changes and Transformation
Under Becky and Vikki’s supervision, Merry Maids Northampton has transformed, moving from a small unit to a brand-new office unit alongside ServiceMaster’s Northampton-based contract cleaning franchise.
“At first, it was scary, but we’re fully operating from the new unit now. We absolutely love it. The girls are so happy!
We’ve just rolled with it. The girls have been amazing. We all get on really well. They’ve supported me, and I them.”
Aspirations and Assurances
Becky and Vikki have big plans for the business.
“I just want it to grow and get bigger and bigger,” says Becky.
“We’ve got loyal customers. I want to build from that to get more customers, get more staff in and build Merry Maids to as big as we possibly can.”
We’ve got the space now. We’ve got the unit, we’ve got the facilities, we’ve got it all now. It’s just growing and making it as best as we can make it. Which I’m excited about!”
“I’m delighted to reintroduce Merry Maids Northampton into the Merry Maids franchise network under the ownership of ServiceMaster. Becky and the team have embraced the transition brilliantly, so I’m very excited to see their growth in driving the business to new heights while delivering the trademark Merry Maids service to the community.”
To those loyal customers, Becky says:
“Thank you for continuing to let us clean your homes. We did lose a lot of customers through COVID, but we also have a lot of loyal customers who stayed with us, and getting their feedback from cleans is always lovely.”
To new customers, Merry Maids Northampton provides satisfaction, a spotless home, and time that would’ve otherwise been spent cleaning.
“Our goal is to make the customer happy, and their home is done exactly how they want it.”
“Hence, we come out to quote for the cleaning in the first place, so we can get an idea of what the customer wants to do in their home and then make sure that we follow the instructions and just make them happy.”
Speaking with experience as a cleaner, Becky adds:
“I love going into a customer’s home, and I prefer the ones that are a bit messy because once you’ve done it and then close that door, you just know when they open it, it’s going to be all nice and clean and won’t have to worry about anything. It’s all done. They can relax and enjoy their evening.”
See how Merry Maids Northampton can help you
If you are in Northampton or the surrounding areas and would benefit from a professional and bespoke home cleaning service carried out by trained and fully insured professionals, or if you would like to work for a cleaning business that provides a high standard of service as part of a friendly and professional team, call 0845 7626 828 today to see how we can help you today.