By accepting an online quotation and agreeing to a service provided by Merry Maids the client agrees to accept Merry Maids’ general terms and conditions as listed below.  These terms and conditions, together with our email of confirmation and our cleaning schedule , constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties.  If any part of this agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect.

If you are unsure about any point within these terms and conditions, please contact us for clarification.  Our contact number is 0800 021 3072. Your statutory rights are not affected.

IMPORTANT NOTES

We are currently only offering the online shop/payment service to customers residing in certain postcodes. To find out if the service is offered in your area, please click HERE. If you reside outside of these areas, please contact us on 0800 021 3072 as we may still be able to offer you the online price depending on your location.

Preferred dates and time slots will be allocated on a first come, first served basis. In the unlikely event of your preferred date being unavailable, we will do our very best to offer an alternative date and time.

We understand that circumstances change and that bookings may have to change also. However, please note that bookings cancelled with less than 24 hours’ notice will be subject to a 100% charge. Bookings cancelled within 24-72 hours will be subject to a 50% charge.
All prices include VAT, materials, products and equipment.

There is a MINIMUM online spend amount of £100 (inc of VAT) to cover the cost of our cleaning team’s visit.

Our online prices cover standard room sizes and reasonable levels of cleanliness. For properties where the rooms are larger than an average size property or where the full condition of property has not been disclosed and we have not been notified of such, then we are unable to extend our normal guarantee and additional charges may apply for the supplementary work undertaken. In this instance, we will make homeowners aware at the earliest opportunity. If your home is particularly large or displays over and above what would normally be described as a reasonable level of dirt, please contact us by phone and we will advise accordingly.

1. Payment policy:

• Payment can be made either by debit or credit card.
• If payment is returned, you may be subject to additional charges.
• Clients will be charged with all costs associated with recovery of outstanding fees including bank charges, interest,
administration fees, together with fees for debt recovery agencies and/or legal and court fees.

2. Services: 

• Merry Maids will provide sufficient cleaning maids (minimum of two) to clean the clients home, but Merry Maids reserves the right to change the number of staff dependent upon operational requirements.
• The duration of the cleaning services will be dependent on both the size and condition of the property. The client will be charged by the job not for the number of hours the maids are in the property.
• Merry Maids cannot guarantee our exact arrival time as we stay in each customer’s home until the work is completed and some circumstances such as traffic and roadworks are outside our control. Any arrival time given will be approximate.
• Merry Maids will clean the client’s home on an agreed date.  At the client’s request, Merry Maids will change the agreed cleaning day, provided that at no less than 3 working days’ notice is given and a vacancy exists on the proposed new cleaning day.
• Our teams are instructed to follow the requirements listed on the service schedule.  If you would like additional services performed please contact our office at least one business day in advance, to enable us to schedule your additional requirements. Changes in scheduling could create changes in fees.
• Please note that Merry Maids does not clean the insides of wardrobes, cupboards, drawers, cabinets and fridges on deep cleans. This will be covered for End Of Tenancy cleans (both furnished and unfurnished) and within kitchen cupboards when specifically booked and requested. For full details as to what is included within a deep clean, please see the cleaning schedule .

3. Valuables:

• Merry Maids requests that you ensure that all extremely fragile and breakable items are removed or secured on the day that the service is provided.

4. Equipment and supplies:

• Merry Maids provides all cleaning materials, vacuums and equipment. Due to Health and Safety compliance concerning COSHH documentation of cleaning materials, use of client’s cleaning materials is not allowed.   Merry Maids’ teams are trained using our own materials and our teams are not trained to know which other products are safe to use on certain surfaces.
• The client shall ensure that our maids have access to hot water and electricity supply on the day of the clean.

5. Health & Safety:

• Merry Maids make the health and safety of the cleaning teams a priority.  We request therefore that you bear this in mind when they are in your home.  We ask you to spend a few minutes tidying, where necessary, to enable the maids to spend all their time cleaning.
• Within a deep clean we will always endeavour to move and clean under furniture.  However, this may not be possible due an item’s weight, size or position.
• Maids are provided with three tread step ladders and standard extension poles which do cover most eventualities. We do not, however, provide specialist equipment needed for non-standard room heights due to health and safety constraints.
• The client agrees to notify Merry Maids if any person in the household is suspected of contracting an infectious disease.  This notification must be as early as possible, but at least 24 hours before a scheduled visit.  Merry Maids reserves the right to cancel cleans under such circumstances.
• Merry Maids requires that pets are secured for the safety of our teams and of your pets.  We also request that you pick up after them prior to our arrival.
• We reserve the right to terminate a job if we feel that it is hazardous to the health of our staff. The maids are under strict instructions not to clean animal or human faeces, urine, vomit, soiled clothing or other similar hazards including but not limited to needles/sharps and other drug paraphernalia. Our teams are instructed to leave any room containing offending items and to inform Merry Maids.
• It is important that customers make the local office fully aware of any potential hazards (in line with those listed above) to the cleaning teams in advance of the booked clean taking place. Merry Maids reserves the right to leave a property immediately if any such hazards exist and we have not been informed of these.

6. Satisfaction Guarantee:

• Satisfaction Guaranteed: Merry Maids guarantee our work, and we will revisit a property to make good if you are not satisfied. Merry Maids must be made aware of any dissatisfaction within 24 hours of the original clean.

7. Prices and Quotations: 

• All prices quoted will depend on the size and condition of a property and the schedule of work discussed. All prices include VAT, materials and equipment.
• Merry Maids reserves the right to amend any quotation given, should requirements change or due to any missing or incorrect information provided.
• If maids have arrived at a property and are unable to access the property or a client delays the start of a clean, this could result in additional charges being incurred.
• If we continue to undertake any work where the condition of the property has been misrepresented additional charges may be incurred.

8. Merry Maids reserves the right not to be liable for the following:

• Not completing tasks which are not on the maids’ work schedule.  If you require additional tasks please contact the office.
• Any cleaning work carried out whilst a third party or other contractors are present.
• Wear or discolouring of surfaces becoming more visible once dirt has been removed.
• Failure to remove old/permanent stains  or existing damage or spillage that cannot be removed or cleaned completely using normal cleaning methods with our materials and cleaning equipment.
• Damaged caused by faulty equipment/ cleaning products supplied by the client.
• Disposal of personal belongings at the end of a tenancy clean.
• Additional charges incurred by a client if Merry Maids are not permitted to revisit a property to make good.

9. Merry Maids reserves the right to cancel our service

• If the cleaning job is of a condition that is hazardous to health.
• The client misrepresented facts or information.

10. Cancellations by the client:

• To allow us to provide for our clients, we have to plan and allocate cleaning teams’ jobs up to two weeks in advance. If notice of more than 24 hours but less than 3 working days’ notice is given, the client is liable to 50% of our normal fee.  If less than 24 hours’ notice is given, full payment (100%) for the clean will be charged.

11. Security:

• Merry Maids agree to keep all clients details confidential and secure all keys in its care.  If a key is given to Merry Maids please make sure your home is accessible to us.  If your home is equipped with a security system, please ensure that you advise us of the entry code, or have it in the ‘off’ position.

12. Staff:

• You shall not at any time from the date we provide a cleaning service to you and for a period of twelve months after the completion of the last cleaning service, solicit or entice away from us or employ (or attempt to employ) any person who is, or has been, engaged as an employee. Any breach will result in a payment to us of £500 per incident.
• Cleaning teams are not permitted to smoke in, on, or near customer’s properties.
• Cleaning teams are also not permitted to eat or drink in a client’s home unless invited to do so.

13. Insurance:

• Clients need to report to the Merry Maids’ office any breakage / damage to property within two working days of our visit.

14. Disclaimer:

• Force Majeure: the liability of Merry Maids under this agreement will be terminated if Merry Maids is prevented from fulfilling its responsibilities under the terms of this agreement by reason of delays in transportation, shortages of fuel and/or materials, strikes, embargoes, fires, floods, quarantine restrictions, earthquakes, hurricanes, war or any other act of God or circumstances beyond the control of Merry Maids.  Merry Maids reserves the right to adjust the service charge in the event of any such occurrences or happenings.