Q&A with Merry Maids Award Winners Helen Bielby and Becky Hewitt

We sat down with Helen Bielby and Becky Hewitt of Merry Maids Sutton Coldfield, who were recently awarded the coveted Merry Maids Award of Excellence.

During the recent Merry Maids awards ceremony, we recognised many of our franchisees for their successes and hard work.

Possibly the most coveted award of the ceremony was the Award of Excellence, which awards franchisees who exemplify brilliance in our network.

This was awarded to Helen Bielby and Becky Hewitt, who own and operate Merry Maids of Sutton Coldfield.

Their dedication to the brand and to providing excellent service shines through at all times and makes them worthy winners of this award.

When delivering their award, Brand Leader Vikki Donnachie said of the business:

“They have fully embraced all of the support given to them. They’re a fantastic advocate and have seen some great results.”

“They get involved in network events and their community, and have had some brilliant results and have won a couple of awards from it.”

“They’re always looking to innovate and rise to new challenges. I think we all welcome the congratulations for these two.”

Following their win, we sat down with Helen and Becky to discuss what it meant to them.

Congratulations on your award! How does it feel to be a Merry Maids Award winner?

“We were so happy to win the award! We have worked tirelessly this year to develop new innovative ways to build our business and gain new customers, so having the recognition for this is incredible!”

Have you done anything to celebrate your win?

“We plan to have a team night out in September as soon as the summer holiday ends.”

How did your staff react to your win?

“They were all delighted to hear the news. It is down to their hard work, dedication and willingness to try new things that we have won this award.”

In your view, what has been the basis of your recent success?

“The development and marketing of our online booking system has made an incredible change to the business. We appreciate that people are busy. So, developing a way for customers to book their clean online in just a few clicks has been incredibly successful.”

“We have also worked hard to establish business connections and relationships with local estate and letting agents, which has meant we have been able to grow the business further.”

How do you deliver excellence to your customers?

“All of our team undertake a rigorous 6-week training programme when they start. This training continues throughout their employment.”

“We also spot-check cleans to ensure our standards are being met. We provide a great customer relationship experience from start to end.”

“We also make sure we retain our incredible team. They care about our customers and the service we provide to them.”

If you could go back in time and give yourself one piece of advice, what would it be?

“Always listen to what your employees and customers need, and you won’t go far wrong!”

What do you think sets you apart from other cleaning businesses in the industry?

“We are professional and reliable. Very few cleaning businesses have been established as long as we have (24 years). So, whilst we will never rest on our laurels, we know we are getting it right 100% of the time.”

Want an excellent cleaner?

You have more important things to do than cleaning.

If you’re in Sutton Coldfield and need an excellent cleaning service, call Helen and Becky on 0121 313 1005 or book online today.

Or, nationwide, get a free quote on our services today by finding your nearest Merry Maids business.