Simply the best: A Merry Maids Leicester Case Study
How Merry Maids went above and beyond for a customer dissatisfied with a previous cleaner in Leicester.
At Merry Maids, we pride ourselves on providing exceptional service, every time.
That’s why our cleaners work with you to understand what you want from a clean and work hard to deliver that every time, even if your priorities change, or we will come back and ensure you’re happy with the standard of cleaning free of charge.
How does this look in action?
This case study from the newly opened Merry Maids in Leicester shows how owner Rachel Mullaney and her team went above and beyond to meet the needs of a customer unsatisfied with the cleaning services she had used in the past.
What did the customer need?
This customer called Merry Maids for a home cleaning service.
She had previous cleaners that she was unhappy with due to them missing things and not paying attention to detail.
How did we help?
Rachel attended the property and discussed the exact requirements with the customer and the areas she wanted the team to focus on.
This reassured her that we could achieve a high standard of cleaning her and she knew what we would do and what areas we would focus on.
We then attended a cleaning and ensured we focused on the main areas the customer wanted.
The impact
After the cleaning, the customer contacted Rachel she had had various cleaners over the years and Merry Maids delivered the best cleaning she had ever had.
The team now regularly cleans for this customer and ensures they communicate with her every time they attend her property to check if what she wants from her cleans has changed.
Need a new cleaner in Leicester?
If you’re in Leicester and the surrounding areas and would benefit from professional cleaning services from a worldwide industry leader of over 30 years, delivered by local professionals, call Rachel and her team on 0116 275 9055 or book online.
Or, nationwide, find your nearest Merry Maids business now to see how we can help you today.
