Tag Archive for: anniversaries

Merry Maids of Croydon Celebrates 20th Anniversary

Twenty years of Merry Maids of Croydon.

The end of 2023 marked 20 years in business for Merry Maids of Croydon.
Business owner Debbie Walker, a recent BFA HSBC British Franchise Awards finalist, started her business in 2003 after a successful career working in corporate roles.
With a background in Strategic Account Management working with large numbers of suppliers, Debbie became well-versed in working to provide support within her community at the highest level.

This made her well-suited to deliver the exceptional services offered at Merry Maids UK,

providing premium domestic cleaning services, from spring cleaning to end-of-tenancy cleaning, with a smile, professionalism, high-quality training, expertise and safety assurances.


Our mission

At Merry Maids, we deliver a high-value exchange to our clients.

As part of a nationwide franchise organisation, we are locally owned and nationally renowned, providing the quality and assurances of a trusted brand with the knowledge and care of a local professional.

At Merry Maids of Croydon, two decades in operation means twenty years of unparalleled cleaning, community care, and happy customers.
“I started using Merry Maids after I fell over in my home and spent 8 days in hospital. I fractured my pelvis, hip and ankle. The ladies were very sympathetic and compassionate. I have 4 flights of stairs in my home.
They changed the beds, hoovered and made the bathrooms sparkle. I have enjoyed their services for 13 months and the only reason I’m leaving them is because I’m moving up to North Lincolnshire. I would recommend them to anyone [and] would consider them as friends.”

Anniversary Celebrations

To celebrate their anniversary, the team threw a celebration in the office in which all staff received a cupcake from Drizzleanddrips and a note thanking them for their hard work.
Their regular clients also received a thank you card, and clients with cleans on the anniversary received a cupcake!
Receiving a celebratory bunch of flowers from Merry Maids franchisor ServiceMaster, Debbie said:
“We are thrilled that we are commemorating an incredible 20 years of serving the Croydon community.”
“From day one, we’ve been dedicated to delivering exceptional cleaning services with a smile.”
“Our journey has been nothing short of remarkable, and we owe it all to our dedicated team, our loyal clients, and our community who have supported us throughout the years. We can not thank you enough for being a part of our journey.”

Charity Partnership

As part of their anniversary, the team partnered with Reedham Children’s Trust to collect donations from their customers for vulnerable people and families in Croydon.

Essential items like food and toiletries have been pouring from customers to help people in the local community during Christmastime and generated donations with a total value of £1161.89!

Jessica Ritchie from the Reedham Children’s Trust added:

“Once again Merry Maids of Croydon and their wonderful customers have been incredibly kind, donating over £1,100 worth of food to help vulnerable children and their families this Christmas and into the new year.

The cost-of-living crisis affects so many of us, but it is heartening to see that despite this challenge, everyone pulls together to help others in their time of need.

Thank you so very much.”


Get in touch

If you are local to the Croydon area and would benefit from 20 years of professional cleaning expertise, contact Debbie and the rest of the Croydon team today by calling 020 8663 3268.

If you would benefit from regular or one-off cleaning services from one of our teams across the UK, contact your local cleaning experts today by finding your nearest Merry Maids business or book online.

Celebrating 20 years of Merry Maids Fylde and Blackpool

The team at Merry Maids Fylde & Blackpool are celebrating their 20th anniversary.

It’s been all smiles and celebration at Merry Maids Fylde and Blackpool as business owner Nicola Morris and her team of cleaning experts celebrate the 20th anniversary of the business.

About Merry Maids Fylde and Blackpool

Nicky Morris established Merry Maids Fylde and Blackpool in 2002 after moving to the area with her husband and young child.

Following a career in the corporate world, Nicky knew she wanted to do something for herself.

And when reflecting on her own experience of struggling to find quality and reliable home cleaning, she recognised that first-rate cleaning services were in short supply.

Knowing there was a need for cleaning services, Nicky started her Merry Maids business and has provided first-class and professional domestic cleaning services in Fylde, Blackpool, Lytham St Annes, Kirkham, Poulton le Fylde, Thornton Cleveleys and Freckleton ever since.

Celebrating 20 years

To celebrate her 20th anniversary, Nicky held a surprise party for her team. And what do you need for a good surprise party? Commemorative Merry Maids cupcakes and balloons, of course!

 

This was a lovely opportunity to socialise, spend time together as a team and ensure all of the new staff who recently joined the Merry Maids Fylde and Blackpool family could get to know everyone.

Giving back

Nicky says she also wanted to give back to the people who made her time in business special: her staff and customers.

To say thank you to her customers, Nicky and her team delivered Merry Maids cupcakes to everyone they cleaned for that day.

And for two extra-special customers who have been loyal Merry Maids Fylde and Blackpool supporters for Nicky’s 20 years in business, the team delivered bouquets as a token of their gratitude.

One of these customers, from Lytham St Annes, started using Merry Maids as cover for a previous cleaner’s absence and is still with us two decades later!

“I first used Merry Maids 20 years ago for full house spring cleans or as cover for my cleaner’s holiday and was always delighted with the results,” she says.

“When I was looking later for a replacement cleaner, I chose Merry Maids as a regular replacement – and I have been with them ever since.

It was a sensible choice, as holidays or other absences were always covered, so the cleaning is done regardless of circumstances.”

We’ve been with this customer through changes in their life and have supported them by customising our services seamlessly.

“When our daughters were still living at home, the visits were weekly. But as they flew the nest and our needs changed, we adjusted schedules to fortnightly.

Ad hoc changes were readily accommodated – a few more hours before and after Christmas and reduced hours if necessary when we were away.”

“It is lovely to come back home after the ladies have been – the house is always clean and tidy,” she says.

And over this time, they have built up a lasting relationship with the team:

“If we are at home when they visit, we enjoy a quick catch-up whilst they crack on.

[The maids] are reliable, hardworking, trustworthy and cheery.”

And “A particular well done and thank you to Debbie, my ‘regular’ Merry Maid,” she adds.

As the anniversary was in December, Nicky participated in the spirit of the season by taking on the role of St Nicky and giving her staff a £20 Morrisons gift card each to mark each of the years they’ve been in business.

That way, the staff could choose to use it for fuel, Christmas food shopping, or to treat themselves!

Nicky says the anniversary was “the highlight of the year” and was thrilled to celebrate her achievement with her team.

“Celebrating 20 years in business is a fantastic achievement, not only for myself but all the dedicated people who have worked for Merry Maids along the way and all our lovely loyal customers who continue to support us.

I put our success down to being lovely, trustworthy people who care about doing the best we can for our customers – at the highest standard of cleaning.”

Need a high-quality and reliable cleaner?

If you’re in the Fylde and Blackpool area and need a cleaner backed by 20 years of experience cleaning homes in your community to the highest quality, get in touch with Nicky and the team today.

As experts in cleaning, Nicky and her brilliant team can carry out a range of cleaning services at premium quality.

Whether you need regular or one-off deep cleans, Merry Maids Fylde and Blackpool have you covered.

Benefitting from 20 years of local experience and over 30 years of expertise as part of the nationwide Merry Maids franchise, our staff are trained to the highest possible standard so that no dusty surface or messy home is a match for our maids.

To speak to Nicky and the team, call 01253 401756 / 07450 612923 for a free, no-obligation quotation.

And nationwide, find your nearest Merry Maids business or call 0800 021 3072 to learn more about Merry Maids near you.

Merry Maids of Croydon Food Bank Drive

Merry Maids Croydon has partnered with local charity Reedham Children’s trust as part of a food bank collection drive this Christmas.

Christmas is the season of giving, but it’s also a difficult time for many, particularly as the people of the UK face increasing hardships from rising energy bills and the cost of living. That’s why Debbie Walker and the team at Merry Maids Croydon have partnered with Reedham Children’s Trust as part of a drive to support their local food bank.

Debbie Walker, the owner of Merry Maids Croydon said she was delighted to be able to work with Reedham Trust to provide support to her community during this time,

“There can be no doubt that we are living in difficult and uncertain times. But we don’t have to face them alone. By working together, we can make a real difference and improve the lives of the people in our communities.”

Who are Reedham Children’s Trust?

Reedham Children’s Trust began as an orphanage in 1844, and since then has grown into a pillar of the community in Croydon, providing support to children and schools in the local area through initiatives like the ‘Croydon Schools Engagement Programme’.

It’s no secret that Christmas is a special time for children in particular. Unfortunately, many children in the UK may miss out on the bare essentials like food and toiletries.

As the Reedham Trust puts it,

“The cost-of-living crisis will impact the poorest households the most, many will have to choose between food or heating, and for some families, they won’t have either. By partnering with Merry Maids Croydon, we hope to provide vulnerable families with enough food to see them through the winter months.”

How Merry Maids Croydon is helping

Beginning today and running until the 30th of November, the team at Merry Maid’s Croydon is asking staff and customers to spread a little extra festive charity by donating:

  • Tinned Vegetables
  • Pasta and Pasta Sauce
  • Tinned Meals
  • UHT Milk
  • Cereal
  • Soap and Shower GelNo photo description available.

Donations will be collected from clients across Croydon in our handy Merry Maids bags and distributed to children and families in need around the Croydon area by the Reedham Trust. Merry Maids Croydon will then also be matching all donations from our clients, so please give as much as you can!

Getting started

 

As you can see, the donations are already pouring in, with many of our customers from Croydon and the surrounding areas already donating what they can since the drive was announced last month on the Merry Maids of Croydon Facebook page.

Get involved

Make sure you’re following the Facebook page to keep up to date with our donations and track what items are needed the most as we get closer to Christmas.

And if you are local to the Croydon area, get in touch with Debbie, and the rest of the Croydon team today by calling 020 8663 3268 or emailing croydon@merrymaids.org.uk to see how you can help out.

And if you would benefit from regular or one-off cleaning services from one of our teams, across the UK, get in touch with your local cleaning experts today by finding your nearest Merry Maids business or book online through our online shop.

Thank you.

Merry Maids of Croydon: Celebrating staff anniversaries

Three maid staff from Merry Maids Croydon have recently celebrated significant work anniversaries.

Milestones are important, especially in the workplace. Being in one place for a long time isn’t always easy. Especially given how much can change in a single year, let alone multiple!

So, it’s no small matter when staff can celebrate significant work anniversaries, like those observed by three of the team from Merry Maids Croydon this year.

Brenda Bond, Kim Robinson, and Maxine Barker have now all been members of the Merry Maids Croydon team for between 10 and 15 years.

To celebrate, business owner Debbie Walker threw a barbecue this summer. And to mark the occasion, we sat down with each of the maids to chat about their experience, and how Merry Maids Croydon has changed over the past decade.

Getting Started

All three women came to Merry Maids wanting a change. Brenda, who has been with the business since 2007, and Maxine, who joined in 2012, saw local adverts and have worked as part of the team ever since.

Maxine knew that she wanted a job that would allow her to be flexible in her work, and Merry Maids has allowed her to have this lifestyle.

Whilst Brenda was completely new to the cleaning industry but thought she would give it a go. 15 years later, she’s still part of the team, whose friendliness she says makes it easy to work well together.

In contrast, Kim had worked for a cleaning company earlier in her working life but didn’t enjoy it. But she knew that she wanted a job after having her children, so she decided to try working for Merry Maids.

15 years later, although she admits that the work has sometimes been difficult, she has no regrets about making that choice and has enjoyed every minute of her time in the role.

The Rewards

Each maid says that they find different aspects of the role rewarding.

“I love the spring cleans and the dirtier they are the better! I love the challenge of making it neat and tidy. I also enjoy them as I like seeing the progress, and what we have done to help for the better,” Kim says.

Brenda says that what keeps her motivated to do her best is getting the reward of a grateful customer thanking her for her hard work. While Maxine says the cleaning, itself, gives her great fulfilment.

She says being able to go into a really dirty house and leave it clean and tidy has remained a high source of satisfaction during her time working as a maid.

The Development

All three women tell us how their roles have developed as they, and the company, have evolved over the years. Notably, both Brenda and Kim say that working as a maid has significantly improved their confidence.

Merry Maids Croydon owner Debbie adds that Kim has greatly improved in this aspect, becoming a confident and highly valued member of the team.

“I think Kim has grown a lot,” Debbie says. “When [she] started, she was probably a little bit shy or didn’t have as much confidence. She’s grown over 15 years and continues to grow [her confidence].”

“[Kim has] developed into a person that I look to all the time because she helps me with the team. She’s very good at understanding people [and] at pointing out when there’s a problem. When we need to do something, she tells me truthfully. It’s a real benefit, to have somebody like Kim that does that.”

The Staff and Clients

Over the years, the business and the staff like Brenda, Kim, and Maxine have had to overcome many obstacles.

As Kim says, “We’ve had a lot of challenges professionally, from COVID-19 to the petrol crisis, to the bad weather, but we have overcome them as a team.”

Maxine seconds this and adds that the safety-oriented nature and setup of the business meant that working throughout COVID-19 after the business was able to safely reopen was made smooth and easy.

Brenda also recalls a time when she and another staff member were stranded in the car for two hours during a snowstorm on the way back to the office from carrying out a quote. But throughout this, as with many challenges, the team have had each other.

Even as the size of the business has grown, with the client base growing from, “Quite small houses,” to “a variety of job sizes,” according to Maxine.

Kim says “It’s the staff that make the company.”

“The clients … are absolutely lovely – they really are, especially the older ones,” she adds. “They make the business [what] it is. The business still has the family feel of when [she] joined with only six to eight staff. It has now over twenty.”

Brenda notes how much she enjoys working with elderly clients and appreciates how the business has evolved to work with vulnerable community members, such as becoming dementia friendly as part of Merry Maids UK’s ongoing work with Dementia Friends this year.

For her, this is part of a wider change she has observed in herself, towards becoming a people person.

“I’ve become good at meeting new people. I also now know how to look after different types of clients,” she says.

The Memorable

Kim also remembers a time when she and some colleagues truly went above and beyond the call of duty. But we’ll let her tell it:

“I was in a team with two other girls, and we had pulled over for a break.”

“There was a car in front,” she says, with what looked to be a couple in it. “We thought they were having an argument. [Then he got out and] started to walk towards us, and we were a little bit nervous.”

Surprisingly, “He then passed his phone to us, which was on a call with the emergency services. His wife was in labour in the back seat of their car!” And yes, believe it or not, “With the guidance of the emergency services, we helped to deliver the baby. It was born in the car.”

Kim also remembers that Debbie then rang the client to explain why the girls were so late, and when they got to the job, he made them a hot drink.

The Service

A lot has changed in the world since Brenda, Kim, and Maxine started working for Merry Maids Croydon. But at Merry Maids, we offer consistency, even in the ever-changing landscape that is the 21st century.

With our trademark regular and domestic cleaning services, we have been able to adapt to support our staff and customers through turbulent times like the COVID-19 pandemic, and have maintained a culture where they are valued and well looked after.

Across our 30+ franchises nationwide, our network employs an ever-growing number of home cleaning specialists. Each of whom is ready and waiting to help you get the time back to do what matters most, and not the cleaning.

Contact Us

Get in touch with your local cleaning experts today by finding your nearest Merry Maids business or book online through our online shop.

And if you are local to the Croydon area, get in touch with Debbie, Brenda, Kim, Maxine, and the rest of the Croydon team today by calling 020 8663 3268.

Congratulations and special thanks to Brenda Bond, Kim Robinson, and Maxine Barker for all of their hard work over the years!

A big thanks also to Debbie and Anna Walker from Merry Maids Croydon for their help with this blog post.