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Merry Maids Croydon wins Business Resiliences award

A Croydon based cleaning company is celebrating after collecting a business award following the COVID pandemic.  

Merry Maids of Croydon scooped the Merry Maids Business Resilience award following the COVID pandemic. The award is designed to recognise and celebrate achievements in showing resilience throughout the pandemic to a business that responded in an above and beyond manner.

Covid19 presented a multitude of challenges to Merry Maids businesses and employees across the UK, who all responded magnificently in the highest traditions of delivering excellent customer service.

However, it was one business that stood out. Throughout the pandemic, Merry Maids of Croydon responded to the challenges in an exemplary manner by employing exceptional safety protocols, maintaining excellent standards of customer service and actively exploring new opportunities to ensure the future of the business.

Merry Maids of Croydon, is a franchise of ServiceMaster, owned and managed by Debbie Walker and has been successfully cleaning homes in the area since 2003.

Debbie commented: “Myself and the team are delighted to have won the award. It was an immensely challenging time and to know we did as much as possible to help our community and our fellow franchisees across the UK is a great feeling.” Said Debbie

“I was so pleased to be able to return back to work on 1st June 2021 and bring my team back together again. We set ourselves a target to have all our staff back within the business by September 2020 and this was achieved.” Added Debbie

“In the last year we have helped so many families, elderly clients and those that are vulnerable in our community to bring their lives back to some form of normality after what has been a hideous time for all. Nothing rewards us more than making a client comfortable in their home and making them smile when often they are facing difficult times.” Finished Debbie

Brand Leader for Merry Maids, Steve Morris said: “As the Brand Manager for Merry Maids it is one of the great privileges of my role to reward businesses that have achieved great things in the past year. Throughout the pandemic, Merry Maids of Croydon responded to the challenges in an exemplary manner.

“Of particular note, regular contact was maintained between the business and myself, the Merry Maids Brand Leader, for our mutual benefit for which I was extremely grateful. Proof of the excellent business management and customer service skills utilised during this challenging period are now being rewarded by a strong business recovery.” Added Steve

Merry Maids of Croydon are deserved winners of the 2020, and hopefully the only, Merry Maids Resilience Award!” Finished Steve

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the yearly awards allows this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“As a family business working for families, we are thrilled to have won, but it simply wouldn’t be possible without our staff. I feel they all need a special thank you. Merry Maids of Croydon constantly strives hard to offer great customer service and a community friendly approach.

“Of course, our goals over the next 12 months are to grow but also to continue to offer an excellent service to our clients especially continuing to develop in certain sectors – working with clients with dementia and the elderly that wish to stay living at home. Additionally, we want to maintain an excellent customer experience and continue to serve our local community”

“Let’s hope we never have to go through a situation with so much sadness and challenge again.” Finished Debbie

Gina from Merry Maids Wakefield wins Franchisee of the Year

A Wakefield based cleaning company is celebrating after collecting a business award following the COVID pandemic.  

 Merry Maids of Wakefield scooped the epitome of awards, the Merry Maids Franchisee of the Year award following the COVID pandemic. The award is designed to recognise and celebrate achievements in being a model franchisee and additionally in the following year, showing resilience throughout the pandemic and reacting in an above and beyond manner.

Covid19 presented a multitude of challenges to Merry Maids businesses and employees across the UK, who all responded magnificently in the highest traditions of delivering excellent customer service.

However, it was one business that stood out. Throughout the pandemic, Merry Maids of Wakefield responded to the challenges in an exemplary manner by employing exceptional safety protocols, maintaining excellent standards of customer service and actively exploring new opportunities to ensure the future of the business.

Merry Maids of Wakefield, is a franchise of ServiceMaster, owned and managed by Gina Glendinning and has been successfully cleaning homes in the area since 2018.

Gina said: “Firstly, I can’t quite believe I won such a prestigious award having only just completed my 3 year as a Franchisee! What a huge sense of pride both in my achievements but also in my team and how hard we have all worked to keep going in such unprecedented times.”

“2020 as we all know had been a challenging time for everyone and although I knew the business would be impacted I also knew that I had the drive and the team around me to steer the business through.”

“I took the bold and immediate decision, to close the business immediately when needed but also to contact my lovely customers letting them know we’d be back. I believe my calm approach to the situation help others see that it was not a time to panic but to act.” Added Gina

Brand Leader for Merry Maids, Steve Morris said: “As the Brand Leader for Merry Maids it is one of the great privileges of my role to reward businesses that have achieved great things in the past year. Throughout the pandemic, Merry Maids of Wakefield responded to the challenges in an exemplary manner.

“Of particular note, regular contact was maintained between the business and myself, the Merry Maids Brand Leader, for our mutual benefit for which I was extremely grateful. Proof of the excellent business management and customer service skills utilised during this challenging period are now being rewarded by a strong business recovery.” Added Steve

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the yearly awards allows this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“Re-opening on 1 June 2020 was great, I had meticulously planned which members of the team should come back and how we would approach each job. I brought back 8 full time ladies with each working on an individual basis. I ensured I constantly contacted both customers and staff, remaining positive and calm even when some felt a little uncertain.” Added Gina

“The business steadily grew and eventually we got back to somewhat normal times. During this strange and demanding year, I strove to look for opportunities to grow the business via different avenues working with Estate Agents and Property Developers to ensure that any voids during our working days were filled.” Said Gina

“My year ended on a high as during Q4 my husband and I took the decision to expand and we purchased two new additional franchise areas. An excellent adventure awaited in 2021 when we took the reins just before Christmas.” Finished Gina

Merry Maids of Kingston is crowned a winner in the Great British Franchisee Awards

Owned and operated by Gary Rolfe, Merry Maids of Kingston scooped a prestigious award this week which recognises excellence in franchising.

After setting up his business in 2017, Gary has taken Merry Maids of Kingston from strength to strength as well as shown resilience during the COVID-19 pandemic which forced many domestic cleaning companies to close their doors for a short while.

Offering services from regular house cleaning, to end of tenancy, builders and one-off cleans, plus more; Merry Maids of Kingston boasts an array of services to suit all requirements. Not only that, they are Dementia Friends trained, and with 12 staff members, are regarded as a great place to work.

Hosted by Which Franchise, the Great British Franchisee Awards focuses on the people who have made the UK franchising a success.  They recognise the outstanding performance of franchisees, regardless of the size of their business or the sector they work in.

With tough criteria to fill, Merry Maids of Kingston clearly demonstrated what it takes to be a Great British Franchisee. From proof of Franchisee Stability and Business Experience, Customer Satisfaction, Inspired Leadership and to Driving Business Growth and Community involvement – this prestigious award is no easy gain, especially following a challenging year following COVID-19.

Gary Rolfe said: “I am extremely honoured and delighted to have won this prestigious award, I am extremely grateful for the fantastic support I receive from Servicemaster, and the award would not have been possible without my amazing staff.”

The awards judging panel consisted of Suki Dehal – Lloyds Bank, Head of Franchising, Aman Nirwal – BDO, Senior Key Account Manager Franchising, Euan Fraser – AMO Consulting, and Derrick Simpson, Companion of the British Franchise Association.

“I have thoroughly enjoyed reviewing all the applications and it has been so refreshing to see how all sizes of businesses from various sectors have coped and adapted their business in response to not only Covid-19 but looking at sustainable growth and business resilience for many years to come. It was great to see so many applications and from a cross-section of franchisees too,” Aman Nirwal, BDO.

Learn more about the Which Franchise Great British Franchisee Awards at: http://www.whichfranchise.com/awards/