Tag Archive for: award winner

Merry Maids of Croydon wins coveted award for community engagement

Merry Maids of Croydon won a coveted Invest award for work in the community during this year’s ServiceMaster Spring Forward event.

Merry Maids and ServiceMaster Clean Contract Services businesses from across the UK rallied in Coventry this month for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.


Merry Maids of Croydon – A great place to invest

This included the team from Merry Maids of Croydon, who won the prestigious Great Place to Invest award as a recognition of the investment they have made in their local community through multiple initiatives that have helped them give back to the people they serve, including successful food drives and supporting our nationwide Forget Me Knot Challenge for Alzheimer’s Society.

After winning these awards on the night, the business owner of Merry Maids of Croydon, Debbie Walker, said:

“The people in our business have been fully involved [with all community engagement], whether it has been for Dementia Friends or our food bank drives that we’ve done this last year. It’s a great way to integrate them into what we do.

Our business has always had a heart – it is so important for our community that we give back for what they give us.”

Congratulations to the team at Merry Maids of Croydon for their hard work delivering excellence and creating a great place to invest in their local community.

We wish them continued success in the years to come!


Want award-winning home cleaning?

If you’re in Croydon and the surrounding areas and would benefit from professional home cleaning services from an award-winning business, contact the Merry Maids of Croydon team on 020 8663 3268 or find your nearest Merry Maids business to see how we can help you today.

Merry Maids North Sussex wins award for business excellence

Merry Maids North Sussex won the prestigious Best in Class award during this year’s ServiceMaster Spring Forward event.

Merry Maids and ServiceMaster Clean Contract Services businesses from across the UK rallied in Coventry this month for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.


Merry Maids of North Sussex – Best in Class

This included the team from Merry Maids North Sussex, who won the prestigious Best in Class awards as a recognition of their embracing of the latest technology adoptions to improve her business’ employee satisfaction, customer service and financial results too!

After winning these awards on the night, the business owner of Merry Maids North Sussex, Beccy Pope, said that it was “amazing” to win for the value they provide to customers and staff.

When asked what great customer service and satisfaction meant to her, Beccy said:

“It’s what keeps the orders coming in and keeps us booked! Alex [Team Leader] has a lovely rapport with everybody, trying to invest in what they like.”

Congratulations to the team at Merry Maids North Sussex for their hard work delivering excellence.

We wish them continued success in the years to come!


Want award-winning home cleaning?

If you’re in North Sussex and would benefit from professional home cleaning services from an award-winning business, contact the Merry Maids North Sussex team on 01293 613133 or find your nearest Merry Maids business to see how we can help you today.

Merry Maids owner in West Midlands recognised as Great British Franchisee

A cleaning company boss who offers rare job security and long-service awards to the people he employs in the West Midlands has won a major industry accolade.

Tom Jackson, owner of the Merry Maids franchises in Dudley, Wolverhampton, Birmingham South, Solihull and Stafford, has won a Great British Franchisee Award, one of the most prestigious honours in the highly competitive franchise sector.

“It’s common for a high frequency of staff turnover in the cleaning industry,” Tom says, “but that’s not the case in my business.

“I offer long-service awards because, generally, many of our staff stay with us for a long time.

“Two of the admin support staff have been with me for 15 years and nine years respectively – each having started as cleaners.

“And even the original two members of staff that I employed 20 years ago still work for us.

“I believe our staff stay with us because we care about them, and they can feel it, but also because many have been part of our journey and have seen the business grow from just two staff into what it is now.

“I also think people are drawn to the job security that a business established for 20 years brings.”

The Future of Merry Maids

Tom, a former bingo firm manager, is proud, too, that some of his customers have been using the company for 18 years, and one has even had the same cleaner continuously for all that time.

He also actively supports the rest of the Merry Maids network and mentors new business owners like Mercy Ikeji (pictured) when they join us.

“I’ve grown my Merry Maids business from a zero turnover virgin business to, what is currently, the biggest Merry Maids franchise in the UK with 60 staff,” he says.

“It’s a far cry from when I started with myself and two staff using a spare office – but I’m not content to rest on my laurels.

“I’ve set challenging goals for the next three years of growth with a target to be the first Merry Maids with a £1 million turnover.”

Tom is not the only one who thinks he will achieve that.

“Tom is a real asset to the franchising world,” says Merry Maids Brand Leader Vikki Donnachie.

“He is passionate about everything business, from his customers to his staff, as exemplified by his industry-defying levels of staff and customer retention.”

Contact us

If you’re in Dudley, Wolverhampton, Birmingham South, Solihull, Stafford and the surrounding areas and would benefit from a compassionate and professional home cleaning service, find your nearest Merry Maids business to receive a free, no-obligation quotation from Tom and his dedicated teams today.

Merry Maids Sutton Coldfield wins BNI Networking Award

Helen Bielby from Merry Maids of Sutton Coldfield has won a networking award from the BNI in her area.

About the BNI

The BNI (Business Network International) is the largest business networking organisation in the world, with multiple chapters around the world that span a variety of industries in a vast network. Each chapter in the UK holds seats for around 20 business owners, each representing a different sector. Membership in BNI offers members access to business training, peer learning and opportunities to network and do business with hundreds of thousands of BNI members around the world. Each group in the UK meets once a week to network and discuss happenings in the businesses.

Merry Maids BNI Partnership  

This August, our very own Helen Bielby from Merry Maids Sutton Coldfield joined her local BNI Premier chapter to represent the cleaning industry on referral from the occupier of the charity seat who represents the Buddy Bag Foundation. The setup of the network is designed to allow members to bring in new business through referrals, which are logged in an app that allows members to see direct links to new business. Helen and Merry Maids Sutton Coldfield have received some recent business via referral from the network’s printing company, for example.

Helen says that although she had visited the chapter as a visitor, she was unsure about how the businesses would work together, particularly as the referrals would be for vastly different industries a lot of the time. However, in practice, she has been pleasantly surprised by the results. She says that being part of the chapter, even for just a couple of months, has made her realise that she is part of a further-reaching business community than she had thought. She says that even just attending the meetings has been beneficial in seeing how other members of this community run their businesses and are dealing with the same challenges that are currently facing small businesses across the UK like the cost of living crisis.

“For all small businesses, it’s a difficult time,” Helen says. “Whether it’s an insurance broker or a wine importer, we can see how other people are coping, you know you’re not alone.” Having already brought in an estate agent, Helen adds that she is now “Really hopeful that we’re going to work more to get referrals [as] the group is always expanding further. I’m looking forward to meeting new people and seeing what we can do for each other,” she says.

And historically, BNI businesses can do a lot for each other, with their “UK and Ireland members [generating] over £429m of business between them” in the last 12 months.

The BNI Awards

The BNI awards recognised the efforts put in by its chapter members for a variety of areas. Helen was surprised to take home the Notable Networker award as recognition of the noticeable growth that she has managed to bring to the network in just the past two months.

“I’m really pleased to win the award after only being a member for a couple of months,” Helen says. “It proves we do know people, and we’re really interested in getting to know other businesses who might want to come and work with us.”

As Helen says, the BNI meetings are a real commitment, particularly because each meeting takes place first thing on a Thursday morning! But she knows that not only will she reap the rewards for her business, but also that it has helped her feel more involved in her local community of other small businesses, and find “her small business tribe,” as she describes it.

This has also given Helen a great opportunity to promote her business through other channels, as she has been using it as an opportunity to promote the new online shop that is now running at Merry Maids Sutton Coldfield, which allows customers to book a range of domestic cleaning services from Helen and her team with the press of a button.

Book a Merry Maids clean

See how Helen and the Merry Maids Sutton Coldfield team can help you today by giving them a call at 0121 313 1005 or booking a clean online now.

Or, to find out more about Merry Maids in your area, find your nearest business to learn more about our services and book a free, no-obligation quotation today.

Merry Maids of Croydon wins Business Resiliences award

A Croydon based cleaning company is celebrating after collecting a business award following the COVID pandemic.  

Merry Maids of Croydon scooped the Merry Maids Business Resilience award following the COVID pandemic. The award is designed to recognise and celebrate achievements in showing resilience throughout the pandemic to a business that responded in an above and beyond manner.

Covid19 presented a multitude of challenges to Merry Maids businesses and employees across the UK, who all responded magnificently in the highest traditions of delivering excellent customer service.

However, it was one business that stood out. Throughout the pandemic, Merry Maids of Croydon responded to the challenges in an exemplary manner by employing exceptional safety protocols, maintaining excellent standards of customer service and actively exploring new opportunities to ensure the future of the business.

Merry Maids of Croydon, is a franchise of ServiceMaster, owned and managed by Debbie Walker and has been successfully cleaning homes in the area since 2003.

Debbie commented: “Myself and the team are delighted to have won the award. It was an immensely challenging time and to know we did as much as possible to help our community and our fellow franchisees across the UK is a great feeling.” Said Debbie

“I was so pleased to be able to return back to work on 1st June 2021 and bring my team back together again. We set ourselves a target to have all our staff back within the business by September 2020 and this was achieved.” Added Debbie

“In the last year we have helped so many families, elderly clients and those that are vulnerable in our community to bring their lives back to some form of normality after what has been a hideous time for all. Nothing rewards us more than making a client comfortable in their home and making them smile when often they are facing difficult times.” Finished Debbie

Brand Leader for Merry Maids, Steve Morris said: “As the Brand Manager for Merry Maids it is one of the great privileges of my role to reward businesses that have achieved great things in the past year. Throughout the pandemic, Merry Maids of Croydon responded to the challenges in an exemplary manner.

“Of particular note, regular contact was maintained between the business and myself, the Merry Maids Brand Leader, for our mutual benefit for which I was extremely grateful. Proof of the excellent business management and customer service skills utilised during this challenging period are now being rewarded by a strong business recovery.” Added Steve

Merry Maids of Croydon are deserved winners of the 2020, and hopefully the only, Merry Maids Resilience Award!” Finished Steve

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the yearly awards allows this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“As a family business working for families, we are thrilled to have won, but it simply wouldn’t be possible without our staff. I feel they all need a special thank you. Merry Maids of Croydon constantly strives hard to offer great customer service and a community friendly approach.

“Of course, our goals over the next 12 months are to grow but also to continue to offer an excellent service to our clients especially continuing to develop in certain sectors – working with clients with dementia and the elderly that wish to stay living at home. Additionally, we want to maintain an excellent customer experience and continue to serve our local community”

“Let’s hope we never have to go through a situation with so much sadness and challenge again.” Finished Debbie

Gina from Merry Maids Wakefield wins Franchisee of the Year

A Wakefield based cleaning company is celebrating after collecting a business award following the COVID pandemic.  

 Merry Maids of Wakefield scooped the epitome of awards, the Merry Maids Franchisee of the Year award following the COVID pandemic. The award is designed to recognise and celebrate achievements in being a model franchisee and additionally in the following year, showing resilience throughout the pandemic and reacting in an above and beyond manner.

Covid19 presented a multitude of challenges to Merry Maids businesses and employees across the UK, who all responded magnificently in the highest traditions of delivering excellent customer service.

However, it was one business that stood out. Throughout the pandemic, Merry Maids of Wakefield responded to the challenges in an exemplary manner by employing exceptional safety protocols, maintaining excellent standards of customer service and actively exploring new opportunities to ensure the future of the business.

Merry Maids of Wakefield, is a franchise of ServiceMaster, owned and managed by Gina Glendinning and has been successfully cleaning homes in the area since 2018.

Gina said: “Firstly, I can’t quite believe I won such a prestigious award having only just completed my 3 year as a Franchisee! What a huge sense of pride both in my achievements but also in my team and how hard we have all worked to keep going in such unprecedented times.”

“2020 as we all know had been a challenging time for everyone and although I knew the business would be impacted I also knew that I had the drive and the team around me to steer the business through.”

“I took the bold and immediate decision, to close the business immediately when needed but also to contact my lovely customers letting them know we’d be back. I believe my calm approach to the situation help others see that it was not a time to panic but to act.” Added Gina

Brand Leader for Merry Maids, Steve Morris said: “As the Brand Leader for Merry Maids it is one of the great privileges of my role to reward businesses that have achieved great things in the past year. Throughout the pandemic, Merry Maids of Wakefield responded to the challenges in an exemplary manner.

“Of particular note, regular contact was maintained between the business and myself, the Merry Maids Brand Leader, for our mutual benefit for which I was extremely grateful. Proof of the excellent business management and customer service skills utilised during this challenging period are now being rewarded by a strong business recovery.” Added Steve

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the yearly awards allows this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“Re-opening on 1 June 2020 was great, I had meticulously planned which members of the team should come back and how we would approach each job. I brought back 8 full time ladies with each working on an individual basis. I ensured I constantly contacted both customers and staff, remaining positive and calm even when some felt a little uncertain.” Added Gina

“The business steadily grew and eventually we got back to somewhat normal times. During this strange and demanding year, I strove to look for opportunities to grow the business via different avenues working with Estate Agents and Property Developers to ensure that any voids during our working days were filled.” Said Gina

“My year ended on a high as during Q4 my husband and I took the decision to expand and we purchased two new additional franchise areas. An excellent adventure awaited in 2021 when we took the reins just before Christmas.” Finished Gina

Merry Maids of Kingston is crowned a winner in the Great British Franchisee Awards

Owned and operated by Gary Rolfe, Merry Maids of Kingston scooped a prestigious award this week which recognises excellence in franchising.

After setting up his business in 2017, Gary has taken Merry Maids of Kingston from strength to strength as well as shown resilience during the COVID-19 pandemic which forced many domestic cleaning companies to close their doors for a short while.

Offering services from regular house cleaning, to end of tenancy, builders and one-off cleans, plus more; Merry Maids of Kingston boasts an array of services to suit all requirements. Not only that, they are Dementia Friends trained, and with 12 staff members, are regarded as a great place to work.

Hosted by Which Franchise, the Great British Franchisee Awards focuses on the people who have made the UK franchising a success.  They recognise the outstanding performance of franchisees, regardless of the size of their business or the sector they work in.

With tough criteria to fill, Merry Maids of Kingston clearly demonstrated what it takes to be a Great British Franchisee. From proof of Franchisee Stability and Business Experience, Customer Satisfaction, Inspired Leadership and to Driving Business Growth and Community involvement – this prestigious award is no easy gain, especially following a challenging year following COVID-19.

Gary Rolfe said: “I am extremely honoured and delighted to have won this prestigious award, I am extremely grateful for the fantastic support I receive from Servicemaster, and the award would not have been possible without my amazing staff.”

The awards judging panel consisted of Suki Dehal – Lloyds Bank, Head of Franchising, Aman Nirwal – BDO, Senior Key Account Manager Franchising, Euan Fraser – AMO Consulting, and Derrick Simpson, Companion of the British Franchise Association.

“I have thoroughly enjoyed reviewing all the applications and it has been so refreshing to see how all sizes of businesses from various sectors have coped and adapted their business in response to not only Covid-19 but looking at sustainable growth and business resilience for many years to come. It was great to see so many applications and from a cross-section of franchisees too,” Aman Nirwal, BDO.

Learn more about the Which Franchise Great British Franchisee Awards at: http://www.whichfranchise.com/awards/