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Merry Maids owner in West Midlands recognised as Great British Franchisee

A cleaning company boss who offers rare job security and long-service awards to the people he employs in the West Midlands has won a major industry accolade.

Tom Jackson, owner of the Merry Maids franchises in Dudley, Wolverhampton, Birmingham South, Solihull and Stafford, has won a Great British Franchisee Award, one of the most prestigious honours in the highly competitive franchise sector.

“It’s common for a high frequency of staff turnover in the cleaning industry,” Tom says, “but that’s not the case in my business.

“I offer long-service awards because, generally, many of our staff stay with us for a long time.

“Two of the admin support staff have been with me for 15 years and nine years respectively – each having started as cleaners.

“And even the original two members of staff that I employed 20 years ago still work for us.

“I believe our staff stay with us because we care about them, and they can feel it, but also because many have been part of our journey and have seen the business grow from just two staff into what it is now.

“I also think people are drawn to the job security that a business established for 20 years brings.”

The Future of Merry Maids

Tom, a former bingo firm manager, is proud, too, that some of his customers have been using the company for 18 years, and one has even had the same cleaner continuously for all that time.

He also actively supports the rest of the Merry Maids network and mentors new business owners like Mercy Ikeji (pictured) when they join us.

“I’ve grown my Merry Maids business from a zero turnover virgin business to, what is currently, the biggest Merry Maids franchise in the UK with 60 staff,” he says.

“It’s a far cry from when I started with myself and two staff using a spare office – but I’m not content to rest on my laurels.

“I’ve set challenging goals for the next three years of growth with a target to be the first Merry Maids with a £1 million turnover.”

Tom is not the only one who thinks he will achieve that.

“Tom is a real asset to the franchising world,” says Merry Maids Brand Leader Vikki Donnachie.

“He is passionate about everything business, from his customers to his staff, as exemplified by his industry-defying levels of staff and customer retention.”

Contact us

If you’re in Dudley, Wolverhampton, Birmingham South, Solihull, Stafford and the surrounding areas and would benefit from a compassionate and professional home cleaning service, find your nearest Merry Maids business to receive a free, no-obligation quotation from Tom and his dedicated teams today.