Tag Archive for: business

Father’s Day: Merry Maids Sutton Coldfield

We sat down with Merry Maids Sutton Coldfield for Father’s Day.

In honour of Father’s Day – we’re spotlighting the father/daughter business Merry Maids Sutton Coldfield – co-owned by Helen Bielby and Becky Hewitt – but has been in Helen’s family for many years.

Helen’s father still works within the business and so the pair still enjoy sharing their professional lives as father and daughter.

We spoke to Helen about what it was like to work with her father and the history of this particular family business.

The history

In August 1980, a month before Helen was born, both of Helen’s parents were made redundant around the same time.

“They decided to create their own destiny, get out of engineering and purchase a franchise pooling their redundancy money,” Helen says.

They purchased a ServiceMaster franchise – ServiceMaster North Birmingham – which included both the ServiceMaster Restore and ServiceMaster Clean brands under one umbrella.

The business was a family affair, with Helen, her brother, and Nan helping out doing the cleaning.

Her dad ran to the physical side of the business, whilst her mum handled the running and operation.

“ServiceMaster was run from home until 1999 – (ironically when I left home!) so we had no choice but to be part of the business from a young age,” Helen jokes.

“From cleaning fire-damaged items in our back garden to cleaning hotels, cleaning up flooded or fire-damaged homes with our Dad, Mom, Nan etc or dropping leaflets – me and my brother did it all – and occasionally got our pocket money too!”

Then, in 1999, Helen’s mum decided that she wanted to buy a Merry Maids franchise as well.

At the time, Helen was at university and would still help out with the cleaning on her break days, and after university, she would help with the books alongside her job.

When Helen’s mum passed away suddenly in 2010, Helen found herself having to handle both businesses.

They found Becky Hewitt, who was working part-time as in conveyancing at a solicitor’s office.

Helen and Becky hit it off from the start and “became best friends very, very quickly”.

When, in 2011, Helen’s dad decided he wanted to sell the Merry Maids, business, he suggested that Helen and Becky take it over together.

Helen says her family experience and the skills passed down by her dad stood her in great stead to manage the business and that she knew from years of experience that being a part of a ServiceMaster franchise and the Merry Maids was a no-brainer:

“My dad has taught me lots – how to deal with customers, how to work hard and most importantly to have a good brain for numbers!

“I know the brand so well I wouldn’t have thought to look elsewhere – the solidarity the other franchisees have with each other is also very important.”

Helen and Becky have now been running it for the last 13 years alongside working other jobs and raising young children.

Helen says that being a multi-generational business owner is very important to her and the fabric of the business.

“ServiceMaster has been a part of my life since I was a month old – I’m 42 now and very proud to continue to uphold our family traditions of providing reliable and professional cleaning services.”

As a parent herself, we asked Helen if she is hoping to leave a legacy behind for future generations.

“I don’t know to be honest,” she says.

“My children are too young right now – but both the 6-year-old and 4-year-old do love to clean so who knows what their future may be!”

Need help from the cleaning experts?

If you’re in Sutton Coldfield and the surrounding areas and would benefit from over 20 years of cleaning expertise, contact Helen and Becky today on 0121 313 1005 or book online for one-off or deep home cleaning.

Or, nationwide, find your local Merry Maids business today.

Case Study: A deep clean in Sutton Coldfield goes a long way

Proof from Merry Maids Sutton Coldfield sometimes cleaning goes a long way.

Helen and Becky from Merry Maids Sutton Coldfield were greeted by a pleasant surprise in the post this week.

At Merry Maids, whilst we love our Google and Facebook reviews, there is nothing like a good old-fashioned paper testimonial from a happy customer.

Helen and Becky were thrilled to receive a glowing review of their services from a customer who required a one-off deep clean of his late father’s home.

The problem

The property had been left empty for a month, so the customer advised that the house wasn’t in a good state.

However, the family wanted to hold the wake at the property and put it on the market, so it needed to be turned around quickly.

Initially, Helen spoke to the customer to assess the situation.

He told her that some comprehensive cleaning and dusting were needed.

How we helped

In cases like this, when dealing with grief, sorting through and cleaning the things of a loved one left behind can be an enormous emotional and physical labour to add to a seemingly never-ending list of jobs.

At Merry Maids, our cleaners understand the responsibility and seriousness of the situation and handle all of our cleans with care, dignity, and respect.

In this case, Helen organised a visit and sent two cleaners to visit the property.

They carried out a deep clean of the property, including decluttering, dusting and cleaning all windows and woodwork in the home.

By the end of the day, the property was spotless.

The response

The customer was very grateful and went as far as to send Helen and Becky a letter to say thank you.

“Helen was immediately on the case,” he says.

“Arranging the visit was easy and, on the day, two of Helen’s best cleaners turned up at the house and made quite a cluttered and untidy house ready for public viewing.”

“Thanks to Helen for a superb service.

I would have no hesitation in recommending Helen and Merry Maids Sutton Coldfield,” he adds.

Could you benefit from a deep or regular clean?

If you could benefit from a compassionate, professional, and expert cleaning service, find your nearest Merry Maids business today.

Or if you’re in and around Sutton Coldfield, give Merry Maids Sutton Coldfield a call on 0121 313 1005 to see how they can provide a one-off deep clean or regular upkeep service of your property.

For one-off cleans, you can also BOOK ONLINE in Sutton Coldfield and other select locations through our online shop.

Merry Maids Sutton Coldfield wins BNI Networking Award

Helen Bielby from Merry Maids of Sutton Coldfield has won a networking award from the BNI in her area.

About the BNI

The BNI (Business Network International) is the largest business networking organisation in the world, with multiple chapters around the world that span a variety of industries in a vast network. Each chapter in the UK holds seats for around 20 business owners, each representing a different sector. Membership in BNI offers members access to business training, peer learning and opportunities to network and do business with hundreds of thousands of BNI members around the world. Each group in the UK meets once a week to network and discuss happenings in the businesses.

Merry Maids BNI Partnership  

This August, our very own Helen Bielby from Merry Maids Sutton Coldfield joined her local BNI Premier chapter to represent the cleaning industry on referral from the occupier of the charity seat who represents the Buddy Bag Foundation. The setup of the network is designed to allow members to bring in new business through referrals, which are logged in an app that allows members to see direct links to new business. Helen and Merry Maids Sutton Coldfield have received some recent business via referral from the network’s printing company, for example.

Helen says that although she had visited the chapter as a visitor, she was unsure about how the businesses would work together, particularly as the referrals would be for vastly different industries a lot of the time. However, in practice, she has been pleasantly surprised by the results. She says that being part of the chapter, even for just a couple of months, has made her realise that she is part of a further-reaching business community than she had thought. She says that even just attending the meetings has been beneficial in seeing how other members of this community run their businesses and are dealing with the same challenges that are currently facing small businesses across the UK like the cost of living crisis.

“For all small businesses, it’s a difficult time,” Helen says. “Whether it’s an insurance broker or a wine importer, we can see how other people are coping, you know you’re not alone.” Having already brought in an estate agent, Helen adds that she is now “Really hopeful that we’re going to work more to get referrals [as] the group is always expanding further. I’m looking forward to meeting new people and seeing what we can do for each other,” she says.

And historically, BNI businesses can do a lot for each other, with their “UK and Ireland members [generating] over £429m of business between them” in the last 12 months.

The BNI Awards

The BNI awards recognised the efforts put in by its chapter members for a variety of areas. Helen was surprised to take home the Notable Networker award as recognition of the noticeable growth that she has managed to bring to the network in just the past two months.

“I’m really pleased to win the award after only being a member for a couple of months,” Helen says. “It proves we do know people, and we’re really interested in getting to know other businesses who might want to come and work with us.”

As Helen says, the BNI meetings are a real commitment, particularly because each meeting takes place first thing on a Thursday morning! But she knows that not only will she reap the rewards for her business, but also that it has helped her feel more involved in her local community of other small businesses, and find “her small business tribe,” as she describes it.

This has also given Helen a great opportunity to promote her business through other channels, as she has been using it as an opportunity to promote the new online shop that is now running at Merry Maids Sutton Coldfield, which allows customers to book a range of domestic cleaning services from Helen and her team with the press of a button.

Book a Merry Maids clean

See how Helen and the Merry Maids Sutton Coldfield team can help you today by giving them a call at 0121 313 1005 or booking a clean online now.

Or, to find out more about Merry Maids in your area, find your nearest business to learn more about our services and book a free, no-obligation quotation today.