Tag Archive for: case study

Case Study: C.diff Cleaning in Leicester

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Deep cleaning for infection control and recovery in Leicester.

There are many reasons to want a clean home, from the aesthetic benefit to hosting company or keeping your living space hygienic.

But sometimes life hands you a curveball that means you need a little extra help.

For this customer in Leicester, Merry Maids was the right pair of hands for the job when she needed specialist deep cleaning after her mum was in the hospital with C.diff.

This blog post has all the details.

What was the problem?

This customer got in touch with Rachel and her team at Merry Maids Leicester after her mum was in hospital with a Clostridioides difficile (C.diff) infection.

C.diff is a type of bacteria that often affects people who have been taking antibiotics and can cause a range of nasty symptoms from an upset stomach and high temperatures to sickness and loss of appetite.

Because C. diff can live on people’s skin, it can be spread by touch, and therefore, medical experts like the American CDC recommend cleaning and disinfecting surfaces to reduce further risk of infection. To properly reduce the threat of further infection and complications, it’s also recommended that patients use specialist methods and products for the best results.

For this customer, she knew she needed the house cleaned before her mum got home, but was struggling to find someone to do the job.

That’s where we came in.

How we helped

Rachel and her team of cleaners at Merry Maids Leicester spoke to the customer to assess her needs, stocked up on all the correct PPE and chemicals for C.diff cleaning and control, and sent one of our experienced and expertly trained cleaners out to do a full deep cleaning of the property, all the while staying in direct contact with the customer to ensure everything proceeded as expected and that she was happy with the process.

The result

One clean home later, the customer was very grateful to us for going above and beyond and getting the job done for her mother to come home safely and expressed how thankful they were, leaving the team this glowing Google Review:

“Fantastic service from start to end, cannot rate this business highly enough, should be 10 gold stars, need I say any more except a big thank you to Rachel & Sam? If you need a cleaning service, this is the one to use!”

Need professional C.diff or infection deep cleaning?

If you’re in Leicester and the surrounding areas and need to see the difference a professional cleaner can make for your home, contact Rachel and her team of experts today on 0116 275 9055.

Or nationwide, find your nearest Merry Maids business or book online to see how we can help you through a variety of expert and bespoke home cleaning services today.

Case Study: Supporting life after a hospital stay

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How Merry Maids Northampton helped a customer’s home recover after time in the hospital.

At Merry Maids, our regular and one-off cleaning services help people stay on top of the cleaning and give them the time back to focus on the things that matter most to them.

Often, this is just helping stay on top of the clutter or day-to-day messes or get the home ready for hosting. But sometimes, it means the world of difference for people in need.

In this blog post, we see how Merry Maids Northampton helped a customer get back to life after a stay in the hospital.

The Problem

The customer booked the cleaning through our online shop for a one-off cleaning after a stay in hospital had left her family at home unable to keep up with the regular maintenance of the household to the standard they’re used to.

The Solution

The team at Merry Maids Northampton sent two cleaners to the home on the day of the cleaning and cleaned the agreed areas of the home (including the oven) until spotless, leaving the customer delighted with the results.

The Result

After the cleaning, the customer was so happy with the standard of service delivered by our team, that they have booked in for multiple one-off cleanings since!

Want help with your cleaning?

A clean and happy home is essential for a healthy life. At Merry Maids, we’re on hand to ensure you get just that.

Whatever the needs of you or your home, our teams offer bespoke cleaning services tailored to suit you. So, whether there’s a room you can’t seem to stay on top of, are or you have a loved one living with dementia or other illnesses, or you need to schedule regular cleaning around a busy home life, we have you covered.

If you’re in Northampton and the surrounding areas and would benefit from professional and expert domestic cleaning services backed by over 30 years as part of a beloved worldwide brand, contact Becky and the team at Merry Maids Northampton on 0800 035 1015.

Or nationwide, find your nearest Merry Maids business or book online to see how they can help you today.

Case Study: Dementia-Trained Cleaners in Wakefield, Leeds, York and Harrogate

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How Merry Maids in Wakefield, Leeds, York and Harrogate have supported their customers living with dementia.

As part of Merry Maids UK’s ongoing partnership with Alzheimer’s Society, our staff across the UK have completed licensed training to provide help and hope to our customers living with dementia, which makes us the only officially dementia-trained domestic cleaners in the nation!

We’re not just experts in home cleaning.

We’re also a nationwide network of compassionate, friendly, and warm local professionals who always go above and beyond to help the people who trust us daily to clean their homes.

But what does this look like in action?

This blog post shares the story of customers of Merry Maids in Wakefield, Leeds, York and Harrogate and how our dementia-friendly cleaning has helped them.

Meet Mr and Mrs R

Merry Maids has been cleaning for Mrs R’s family for the last ten years.

Four years ago, she was diagnosed with dementia, aged only 58 years old, and the team have been cleaning for her and Mr R ever since to support her in keeping her house a home.

How we help

Initially, we visited every month to stay on top of the cleaning and keep everything tidy.

Today, Mr and Mrs R have increased the frequency of their service to a weekly cleaning from our expert team, ensuring the whole home always looks its best week in and week out.

During this time, due to changes in how her dementia impacts her, the team have adapted their services, like entering through a gate rather than the front door, as Mrs R’s condition means she was at risk of wandering from home unannounced.

Still, Mrs R is elated whenever our staff (or her ladies, as she has dubbed them) call in for her cleanings, greeting them at the door and walking around the house with them, as she likes to see the process of our cleaning in action.

Despite her health, she also likes to dust under our supervision, and Mr R has asked if she can do this whenever Merry Maids is there – which, of course, she can.

Our staff have gotten into a steady rhythm whereby one cleaner stays with Mrs R while she dusts and ensures she has some extra companionship and supervision, while the other maid gets on with the rest of the cleaning.

In an email to our staff, Mrs R shared her satisfaction and delight at seeing our cleaners and the impact our help has:

‘[I] can’t wait to see my ladies, they always bring cheer to us both,’ she says.

‘Oh, and the house is always sparkling when they leave!’

Need a new cleaner?

If you’re in Wakefield, South Leeds, York and Harrogate and need support from a dementia-friendly cleaner backed by over 30 years of brand expertise as a leader in the cleaning industry, call your local experts on 01924 871122.

Or, nationwide, find your nearest Merry Maids business or book online to see how we can help you today.

Father’s Day: Merry Maids Sutton Coldfield

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We sat down with Merry Maids Sutton Coldfield for Father’s Day.

In honour of Father’s Day – we’re spotlighting the father/daughter business Merry Maids Sutton Coldfield – co-owned by Helen Bielby and Becky Hewitt – but has been in Helen’s family for many years.

Helen’s father still works within the business and so the pair still enjoy sharing their professional lives as father and daughter.

We spoke to Helen about what it was like to work with her father and the history of this particular family business.

The history

In August 1980, a month before Helen was born, both of Helen’s parents were made redundant around the same time.

“They decided to create their own destiny, get out of engineering and purchase a franchise pooling their redundancy money,” Helen says.

They purchased a ServiceMaster franchise – ServiceMaster North Birmingham – which included both the ServiceMaster Restore and ServiceMaster Clean brands under one umbrella.

The business was a family affair, with Helen, her brother, and Nan helping out doing the cleaning.

Her dad ran to the physical side of the business, whilst her mum handled the running and operation.

“ServiceMaster was run from home until 1999 – (ironically when I left home!) so we had no choice but to be part of the business from a young age,” Helen jokes.

“From cleaning fire-damaged items in our back garden to cleaning hotels, cleaning up flooded or fire-damaged homes with our Dad, Mom, Nan etc or dropping leaflets – me and my brother did it all – and occasionally got our pocket money too!”

Then, in 1999, Helen’s mum decided that she wanted to buy a Merry Maids franchise as well.

At the time, Helen was at university and would still help out with the cleaning on her break days, and after university, she would help with the books alongside her job.

When Helen’s mum passed away suddenly in 2010, Helen found herself having to handle both businesses.

They found Becky Hewitt, who was working part-time as in conveyancing at a solicitor’s office.

Helen and Becky hit it off from the start and “became best friends very, very quickly”.

When, in 2011, Helen’s dad decided he wanted to sell the Merry Maids, business, he suggested that Helen and Becky take it over together.

Helen says her family experience and the skills passed down by her dad stood her in great stead to manage the business and that she knew from years of experience that being a part of a ServiceMaster franchise and the Merry Maids was a no-brainer:

“My dad has taught me lots – how to deal with customers, how to work hard and most importantly to have a good brain for numbers!

“I know the brand so well I wouldn’t have thought to look elsewhere – the solidarity the other franchisees have with each other is also very important.”

Helen and Becky have now been running it for the last 13 years alongside working other jobs and raising young children.

Helen says that being a multi-generational business owner is very important to her and the fabric of the business.

“ServiceMaster has been a part of my life since I was a month old – I’m 42 now and very proud to continue to uphold our family traditions of providing reliable and professional cleaning services.”

As a parent herself, we asked Helen if she is hoping to leave a legacy behind for future generations.

“I don’t know to be honest,” she says.

“My children are too young right now – but both the 6-year-old and 4-year-old do love to clean so who knows what their future may be!”

Need help from the cleaning experts?

If you’re in Sutton Coldfield and the surrounding areas and would benefit from over 20 years of cleaning expertise, contact Helen and Becky today on 0121 313 1005 or book online for one-off or deep home cleaning.

Or, nationwide, find your local Merry Maids business today.

Case Study: A deep clean in Sutton Coldfield goes a long way

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Proof from Merry Maids Sutton Coldfield sometimes cleaning goes a long way.

Helen and Becky from Merry Maids Sutton Coldfield were greeted by a pleasant surprise in the post this week.

At Merry Maids, whilst we love our Google and Facebook reviews, there is nothing like a good old-fashioned paper testimonial from a happy customer.

Helen and Becky were thrilled to receive a glowing review of their services from a customer who required a one-off deep clean of his late father’s home.

The problem

The property had been left empty for a month, so the customer advised that the house wasn’t in a good state.

However, the family wanted to hold the wake at the property and put it on the market, so it needed to be turned around quickly.

Initially, Helen spoke to the customer to assess the situation.

He told her that some comprehensive cleaning and dusting were needed.

How we helped

In cases like this, when dealing with grief, sorting through and cleaning the things of a loved one left behind can be an enormous emotional and physical labour to add to a seemingly never-ending list of jobs.

At Merry Maids, our cleaners understand the responsibility and seriousness of the situation and handle all of our cleans with care, dignity, and respect.

In this case, Helen organised a visit and sent two cleaners to visit the property.

They carried out a deep clean of the property, including decluttering, dusting and cleaning all windows and woodwork in the home.

By the end of the day, the property was spotless.

The response

The customer was very grateful and went as far as to send Helen and Becky a letter to say thank you.

“Helen was immediately on the case,” he says.

“Arranging the visit was easy and, on the day, two of Helen’s best cleaners turned up at the house and made quite a cluttered and untidy house ready for public viewing.”

“Thanks to Helen for a superb service.

I would have no hesitation in recommending Helen and Merry Maids Sutton Coldfield,” he adds.

Could you benefit from a deep or regular clean?

If you could benefit from a compassionate, professional, and expert cleaning service, find your nearest Merry Maids business today.

Or if you’re in and around Sutton Coldfield, give Merry Maids Sutton Coldfield a call on 0121 313 1005 to see how they can provide a one-off deep clean or regular upkeep service of your property.

For one-off cleans, you can also BOOK ONLINE in Sutton Coldfield and other select locations through our online shop.