Tag Archive for: cleaning business

Merry Maids are in Leicester!

Meet the owner of the brand-new Merry Maids business in Leicester.

Need a cleaner in Leicester?

Merry Maids has expanded into Leicester and the surrounding areas under the expert supervision of Rachel Mullaney.

We sat down with Rachel to chat about how her experience working for Merry Maids’ franchisor, ServiceMaster Ltd, has informed her expert leadership and cleaning services.


About Rachel Mullaney

Rachel has opened her brand-new Merry Maids business after working for ServiceMaster Ltd. as a Contact Centre Manager since 2022.

In this role, she became accustomed to the Merry Maids brand, its processes and what it takes to run a thriving home cleaning business.

Now, with the support of ServiceMaster and operating out of their head office in Leicester, Rachel is bringing Merry Maids’ trademark cleaning excellence to the area like never before!


What Merry Maids can do for you

Whether customers need a:

Rachel and her team of professional cleaning experts will be on hand to handle the cleaning so they can focus on what matters most to them.

Rachel says she is thrilled to be opening Merry Maids Leicester and for what the future brings:

“I am really excited to have been given the opportunity to start Merry Maids Leicester. I can’t wait to get out into the Leicestershire area, show them what Merry Maids is made of and deliver the exceptional service that sets us out from the rest.”

Vikki Donnachie, Merry Maids Brand Leader, adds:

“I’m very excited to be launching Leicester. Rachel and the team are very motivated and excited to be able to trial new initiatives through our company-owned location before rolling them out to the rest of the network. Good things are coming in Leicester!”


Need a cleaner in Leicester?

If you’re in Leicester and the surrounding areas and would benefit from professional cleaning services from a worldwide industry leader of over 30 years, delivered by local professionals, contact Rachel and her team on 0116 275 9055 or book online.

Or, nationwide, find your nearest Merry Maids business now to see how we can help you today.

Merry Maids Relaunches in Northampton under brand new ownership

(Re)introducing Merry Maids Northampton, bringing brand new and improved cleaning to Northampton and the surrounding areas like never before.

Merry Maids Northampton has reopened this week under the management of franchisor ServiceMaster Ltd.

We spoke to Office Manager Becky Gardner about the changes to the business and what customers, new and old, can expect from the new and improved Merry Maids Northampton.


Northampton, a history

Merry Maids Northampton has been operating for 18 years.

Previously under the ownership of Barbara and Martin Smart, the business faced hard times during the COVID-19 pandemic when it was forced to close as lockdowns threatened the retirement plans of its owners.

This year, the business has come under the management of Merry Maids’ franchisor, ServiceMaster Ltd.

Becky started as a part-time cleaner in 2011, “which worked wonders for me with the two young children,” she says.

“It was a perfect job. And I loved cleaning. I took pride in cleaning. It’s always been nice to go into a customer’s house and make it all nice.”

She became an Office Manager when Barbara and Martin retired and is being supported in the reopening by the ServiceMaster team, including Merry Maids Brand Leader Vikki Donnachie.

“One day, my old boss called me into the office and said she needed an Office Manager to take over the day-to-day role of going out, doing quotes, seeing off the girls, sorting out the bays and the folders.”

“Vikki has been amazing. She’s been there every step of the way. It’s been useful to have that support.”


Changes and Transformation

Under Becky and Vikki’s supervision, Merry Maids Northampton has transformed, moving from a small unit to a brand-new office unit alongside ServiceMaster’s Northampton-based contract cleaning franchise.

“At first, it was scary, but we’re fully operating from the new unit now. We absolutely love it. The girls are so happy!

We’ve just rolled with it. The girls have been amazing. We all get on really well. They’ve supported me, and I them.”


Aspirations and Assurances

Becky and Vikki have big plans for the business.

“I just want it to grow and get bigger and bigger,” says Becky.

“We’ve got loyal customers. I want to build from that to get more customers, get more staff in and build Merry Maids to as big as we possibly can.”

We’ve got the space now. We’ve got the unit, we’ve got the facilities, we’ve got it all now. It’s just growing and making it as best as we can make it. Which I’m excited about!”

Vikki adds:

“I’m delighted to reintroduce Merry Maids Northampton into the Merry Maids franchise network under the ownership of ServiceMaster. Becky and the team have embraced the transition brilliantly, so I’m very excited to see their growth in driving the business to new heights while delivering the trademark Merry Maids service to the community.”

To those loyal customers, Becky says:

“Thank you for continuing to let us clean your homes. We did lose a lot of customers through COVID, but we also have a lot of loyal customers who stayed with us, and getting their feedback from cleans is always lovely.”

To new customers, Merry Maids Northampton provides satisfaction, a spotless home, and time that would’ve otherwise been spent cleaning.

“Our goal is to make the customer happy, and their home is done exactly how they want it.”

“Hence, we come out to quote for the cleaning in the first place, so we can get an idea of what the customer wants to do in their home and then make sure that we follow the instructions and just make them happy.”

Speaking with experience as a cleaner, Becky adds:

“I love going into a customer’s home, and I prefer the ones that are a bit messy because once you’ve done it and then close that door, you just know when they open it, it’s going to be all nice and clean and won’t have to worry about anything. It’s all done. They can relax and enjoy their evening.”


See how Merry Maids Northampton can help you

If you are in Northampton or the surrounding areas and would benefit from a professional and bespoke home cleaning service carried out by trained and fully insured professionals, or if you would like to work for a cleaning business that provides a high standard of service as part of a friendly and professional team, call 0845 7626 828 today to see how we can help you today.

To benefit from Merry Maids services nationwide, find your nearest Merry Maids business or book online now.

Q&A with Merry Maids Multi Award-Winner Debbie Walker

We sat down with multi-award-winning franchisee Debbie Walker of Merry Maids of Croydon to discuss the value of a cleaner who cares.

During this year’s Merry Maids awards ceremony, we recognised many of our franchisees for their success and hard work.

Debbie Walker, the owner of Merry Maids of Croydon, who is currently a finalist in the prestigious HSBC BFA British Franchise Awards, picked up a whopping three awards in the A Great Place to Invest, Customer Service, and Great Place to Work categories.

I sat down with Debbie following her win(s) to discuss her formula for success and how she feels about having built a thriving Merry Maids franchise in this, her 20th year in business.

How does it feel to be a multi-award-winning Merry Maids Franchise?

“[I’m] so, so proud. Which is what I said to my team when we celebrated the day after.”

“I’m so proud of the team and of the business. Somewhat overwhelmed that we’d won three. A hat trick can’t be bad, can it?”

How did you celebrate with your team?

“I got the team together the next day and told them about what we’d been entered for, what the categories were and what we’d won, and explained to them how important that was and how very much they, as a team, helped to gain those awards.”

“And there was spontaneous applause from the team, [which was] rather lovely. “I was quite choked when talking to them about it. They were delighted. I think it’s that: ‘We’ve done that!’ It’s a real feel-good factor.”

“I think it’s also easy to forget that your staff are fundamental to what you do, so to me, they needed to be part of the celebration and recognised for their achievement. We bought all the staff a celebratory bottle of wine and an individual card.”

“What was also lovely was Nicky Morris at Merry Maids of Fylde and Blackpool sent us a beautiful big box of chocolates, which the staff are enjoying.”

In your view, what has been the basis of the success that you’ve had recently?

“An awful lot of hard work, not just on my part, but on the whole team.”

“We have 28 staff focused on doing their best work.”

“I also very much see that we have a wider team. People like our accountant, Wirehouse, whom we use for our health and safety, yourselves at ServiceMaster and the marketing team and brand manager Vikki, who have all been instrumental in giving a lot of support to the business and enabled us to keep fresh and constant.”

“I think it’s easy when you’ve been in business for nearly 20 years as we have to sit back on your laurels and think: ‘Well, we know how to do it.’”

“There are many things like social media that didn’t exist when we set up the business. But I think you’ve constantly got to embrace new ideas and technology, whatever they may be.”

How do you plan to keep up your momentum of customer service and all of those things going forward?

“I’m reassessing our quality management program to ensure we deliver our best service.”

“We are also looking at our management and administration structure to ensure that we have a broad breadth of knowledge across the team. This will free more time to support our recruits, who need thorough training and encouragement to integrate successfully.”

“We’re looking at an internal restructure to focus on different aspects of the business that I think are important moving forward because I think you have to be a bit like Madonna: You have to keep reinventing yourself.”

“I’ve not got the moves that Madonna’s got, though…”

Well, there’s still time.

[Laughs]

What makes Merry Maids of Croydon a great place to invest for your customers?

“Going back to [my] previous career, one role was working within the community with elderly and disabled clients.”

“I took what I learned there about the value of community and community support and brought it into my business.”

“It’s super important because we need to differentiate from other cleaning businesses and find our niche.”

“I think the world has changed for the better as a real value is placed on what companies do within a community. We want to be part of our community and a business with a heart.”

“Hopefully, it means that individuals looking to purchase from Merry Maids of Croydon appreciate the work ethic and the core values that we have within business and want to align with that.”

In your view, what is the value of customer service?

“Service is paramount, whatever organisation you’re in.”

“It goes from the initial contact, through the sales process to the delivery point where you’ve got staff going out to see the clients.”

“But it doesn’t stop there. Customer service moves on through the customer experience.”

“We still speak to the clients that have been with us for years to ensure we understand and meet their evolving needs.”

What makes Merry Maids of Croydon a great place to work?

“I think it has to be friendly and fun.”

“There is no doubt about it: cleaning is hard work. There must be a great team spirit, and that has to be built from the centre of the business. So, we’re very much about rewarding and recognising our staff for what they do well.”

“Every day, staff receive communication from us, whether they’re in the office or not. And it’s always uplifting. We try very hard never to be negative.”

“To me, both staff and customer experience are about understanding. That’s understanding people’s problems or what may affect them daily.”

“For staff, personal situations impact hugely on work life. If we can help in any way, that’s vital.”

“If we can be a listening ear and they feel that they can come to work, leave their troubles behind them, and have a happy, cohesive environment, that’s super important.”

“It doesn’t matter who it is, whether it’s a new member of staff who’s only been with us a few weeks or 16 years, we want them to feel they’re valued, and that’s how we try to go about it.”

Want an award-winning and caring cleaning service?

If you are local to the Croydon area, contact Debbie and the rest of the Merry Maids of Croydon team today by calling 020 8663 3268.

If you would benefit from regular or one-off cleaning services from one of our teams across the UK, contact your local cleaning experts today by finding your nearest Merry Maids business or book online through our online shop.

Q&A with Merry Maids Award Winners Helen Bielby and Becky Hewitt

We sat down with Helen Bielby and Becky Hewitt of Merry Maids Sutton Coldfield, who were recently awarded the coveted Merry Maids Award of Excellence.

During the recent Merry Maids awards ceremony, we recognised many of our franchisees for their successes and hard work.

Possibly the most coveted award of the ceremony was the Award of Excellence, which awards franchisees who exemplify brilliance in our network.

This was awarded to Helen Bielby and Becky Hewitt, who own and operate Merry Maids of Sutton Coldfield.

Their dedication to the brand and to providing excellent service shines through at all times and makes them worthy winners of this award.

When delivering their award, Brand Leader Vikki Donnachie said of the business:

“They have fully embraced all of the support given to them. They’re a fantastic advocate and have seen some great results.”

“They get involved in network events and their community, and have had some brilliant results and have won a couple of awards from it.”

“They’re always looking to innovate and rise to new challenges. I think we all welcome the congratulations for these two.”

Following their win, we sat down with Helen and Becky to discuss what it meant to them.

Congratulations on your award! How does it feel to be a Merry Maids Award winner?

“We were so happy to win the award! We have worked tirelessly this year to develop new innovative ways to build our business and gain new customers, so having the recognition for this is incredible!”

Have you done anything to celebrate your win?

“We plan to have a team night out in September as soon as the summer holiday ends.”

How did your staff react to your win?

“They were all delighted to hear the news. It is down to their hard work, dedication and willingness to try new things that we have won this award.”

In your view, what has been the basis of your recent success?

“The development and marketing of our online booking system has made an incredible change to the business. We appreciate that people are busy. So, developing a way for customers to book their clean online in just a few clicks has been incredibly successful.”

“We have also worked hard to establish business connections and relationships with local estate and letting agents, which has meant we have been able to grow the business further.”

How do you deliver excellence to your customers?

“All of our team undertake a rigorous 6-week training programme when they start. This training continues throughout their employment.”

“We also spot-check cleans to ensure our standards are being met. We provide a great customer relationship experience from start to end.”

“We also make sure we retain our incredible team. They care about our customers and the service we provide to them.”

If you could go back in time and give yourself one piece of advice, what would it be?

“Always listen to what your employees and customers need, and you won’t go far wrong!”

What do you think sets you apart from other cleaning businesses in the industry?

“We are professional and reliable. Very few cleaning businesses have been established as long as we have (24 years). So, whilst we will never rest on our laurels, we know we are getting it right 100% of the time.”

Want an excellent cleaner?

You have more important things to do than cleaning.

If you’re in Sutton Coldfield and need an excellent cleaning service, call Helen and Becky on 0121 313 1005 or book online today.

Or, nationwide, get a free quote on our services today by finding your nearest Merry Maids business.

Merry Maids Award winner Tom Jackson shares his secrets for success

We sat down with Tom Jackson of Merry Maids of Dudley, who was recently awarded the coveted Merry Maids Recognition Award.

The Merry Maids Awards are back!

And they spelt victory for Merry Maids of Dudley owner Tom Jackson.

Why?

Well, not only has Tom, who is celebrating 20 years in business and the acquisition of new territory in Stafford, but he is also the proud winner of the prestigious Recognition Award.

The award is a credit to Tom’s hard work, dedication and commitment to the Merry Maids brand and his business and staff.

Merry Maids Brand Leader, Vikki Donnachie, said when presenting Tom with his award.

“[Tom] always has a smile on his face and is always there to support not only his team but his peers too. He’s very supportive and works really hard, showing commitment to his team members, including inviting them to Merry Maids events and meetings. Despite some challenges, his positivity, passion, and desire to grow are always at the forefront of his mind.”

She added, “He also often gives me a call from time to time just to see how I’m doing. Which I think says everything about him.”

Following his win, we sat down with Tom to discuss what it meant to him and to share his secrets for success.

Congratulations on your award! How does it feel to be a Merry Maids Award winner?

“Really great! It’s fantastic to be recognised by ServiceMaster and the network of Merry Maids and receive the first recognition award.

In the 20 years since I started Merry Maids of Dudley, I have tried to look forwards and help Merry Maids head office by making sure I attend all the regional and marketing meetings, be a part of the Merry Maids representation at head office and also make sure where possible I help out other newer franchisees.”

Have you done anything to celebrate your win?

“As we have recently purchased the Stafford and Shropshire area, it is a manic time for us looking at recruitment for those two licences.

But I have a senior staff meeting planned this month where I will ensure I thank my team for their help and support.”

How did your staff react to your win?

“The team thought it was well deserved as they can see the effort we put into our business and helping other Merry Maids throughout the network.”

In your view, what has been the basis of your recent success?

“I think the success is down to my drive to be the biggest and best Merry Maids in the UK.

And my desire to keep growing and pushing the limits of a Merry Maids business in the country.

The team have taken on board my ethos and desire to grow and be successful.”

Leave the cleaning to the professionals

You have more important things to do than cleaning.

If you’re in Dudley, Wolverhampton, Stafford and their surrounding areas and would benefit from 20 years of cleaning expertise, or would like to work for a business that puts its staff development at the forefront of their work, call Tom on 01384 242809.

Or, nationwide, get a free quote on our services today by finding your nearest Merry Maids business or book online in select locations.