Tag Archive for: merry maids sutton coldfield

Merry Maids Sutton Coldfield wins Prestigious Award of Excellence

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Merry Maids business awarded for excellence in business at annual conference.

The owner of Merry Maids Sutton Coldfield was recognised for their exceptional contributions to their business and brand by winning the coveted Merry Maids Award of Excellence at the ServiceMaster Thrive in 2025 conference and gala evening last week.

This blog post has all the details.

Excellence at Merry Maids Sutton Coldfield

Merry Maids Sutton Coldfield, who also won the Award of Excellence in 2023, provides expert, compassionate and professional home cleaning services across Sutton Coldfield and the surrounding areas. It is owned and operated by Becky Hewitt, who, until 2024, co-owned the business alongside her best friend and business partner, Helen Bielby, the daughter of the original owner.

With Helen stepping back from the business at the end of 2024, Merry Maids Sutton Coldfield has been left solely in Becky’s hands, and this award exemplifies not only the successes the duo achieved during Helen’s final year but also the strides Becky has made in taking the business under her sole ownership.

The Award of Excellence has been awarded to Becky and the team at Sutton Coldfield for their dedication to embracing all the systems and solutions prescribed as part of the Merry Maids brand model, and the support that’s been offered to them by the central support team.

They have also been a great advocate and champion of the brand’s latest evolutions, such as our online shop and the mobile app, which allow for both our customers and staff to have a more straightforward, streamlined and better experience with every Merry Maids cleaning.

When collecting the award on Becky’s behalf, due to her prior commitments, at the gala, Merry Maids Brand Leader, Vikki Donnachie, said:

“I’m thoroughly delighted to present this award to Becky and Helen in Sutton Coldfield for the second year running. They are truly deserving of this award as not only have they had consistent growth year on year, they utilise all our proven tech systems and are pioneers within the network choosing to continue to support not only the brand as a whole but also their peers with new marketing ideas and are always willing to give new initiatives a good go. I am very much looking forward to continuing the journey with Becky as she took over the business in its entirety this year – the best is yet to come!”

Merry Maids Marketing Manager, Aaliah Chik, adds:

“Merry Maids Sutton Coldfield are truly deserving of the Award of Excellence. They have embraced all the systems and solutions here at Merry Maids and seen some great success off the back of it. We can’t wait to continue to see them grow in all areas of their business and encourage others to follow in their footsteps.”

Need an award-winning cleaner?

You have more important things to do than cleaning.

If you’re in Sutton Coldfield and need an excellent cleaning service, call Becky and the team on 0121 313 1005 or book online today.

Or, nationwide, get a free quote on our services by finding your nearest Merry Maids business.

The Women of Merry Maids UK

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Celebrating International Women’s Day and Women’s History Month 2025.

This week we celebrate International Women’s Day.

A day designed to centre women’s issues as part of Women’s History Month.

The theme of Women’s History Month differs annually, though the goal is to show how women help shape the nation and world at large.

The Merry Maids network includes many brilliant women who manage domestic cleaning businesses across the UK.

Each one of them brings something different. Be that the previous experiences leading them to where they are now or a unique outlook that helps them run a successful business.

Today, we’re spotlighting four of them.

Sue Smith – Merry Maids Tyneside:

Sue Smith has owned Merry Maids Tyneside for around 30 years after working in payroll for Safeway.

But with a young son aged three, Sue wanted to have her own business to manage her own time and childcare.

Merry Maids “was the perfect solution”, as Sue liked to clean and was able to incorporate this into her job.

Though she found Merry Maids and thought it was just right for her, Sue still had her reservations.

She was concerned that she was not the right sort of person to run a hands-on business, as she felt as though she lacked the confidence.

“I remember when I had to do the first callout it was terrifying,” she says.

But Sue found that she could do it, and has become confident running her business,

“I think the more you do it, the more you get used to it. If you push yourself, you can do these things, even when you think you can’t,” she adds.

Sue has also found herself becoming more and more involved with the local community and developing long-lasting relationships with clients.

“We’ve had some customers for years. I like dealing with it. Especially the older people who have always kept a nice house, and are now finding it difficult to do.

I think you get more satisfaction out of that kind of clean – when they’re so grateful for the difference you can make to their home.”

Nicola Morris – Merry Maids Fylde and Blackpool:

Great British Franchisee Award Winner Nicola (Nicky) Morris also started her Merry Maids business, Merry Maids Fylde, Blackpool and Preston over 20 years ago when looking for a fresh start.

This coincided with her husband changing careers, having been in the military, and with the two of them moving to a completely different part of the country with a young child.

Having spent most of her career “in the corporate world”, Nicky wanted something new, for herself.

So, she did a lot of research into franchises, and having spoken to previous Merry Maids franchise owners, found that she was happiest with the brand and company.

There was also the question of timing around her move, but ServiceMaster (Merry Maid’s parent company) were happy to hold the business until Nicky was ready.

This meant that when her move was completed, Nicky was able to undertake her Merry Maids training academy and “hit the ground running after that.”

Though she’s had to put in lots of hard work, Nicky has found running her own business to be worth the challenge:

“It’s very rewarding to see what I’ve built up from nothing. When you initially start, like any business, you have to give it your all 24/7, especially for the first couple of years.

And moving to a new area with a young child was pretty difficult.

On the other hand, being my own boss gave me a bit of flexibility. It is your baby, really having a business and building it up. It is blood, sweat and tears that you’ve put into it.

So, it is different to a normal job. However much you might like the company you work for, it is very different.

When it’s your business, you do have an emotional attachment to it as well. But it’s worth it.”

Becky Hewitt – Merry Maids Sutton Coldfield:

Becky Hewitt of Merry Maids Sutton Coldfield is carrying on a long personal history with ServiceMaster and Merry Maids, now the sole owner of the business, having run it for years alongside friend Helen Bielby.

Back in the early 1980s, both of Helen’s parents worked in engineering and were made redundant around the same time.

So, they decided to pool their redundancy money and buy a ServiceMaster franchise – which used to involve our disaster restoration and clean brands under one umbrella.

The business stayed a family affair, with Helen and her nan helping out doing the cleaning. Her dad ran to the physical side of the business, whilst her mum handled the running and operation.

Then, in 1999, Helen’s mum decided that she wanted to buy a Merry Maids franchise as well.

At the time, Helen was at university and would still help out with the cleaning on her break days, and after university, she would help with the books alongside her job.

When Helen’s mum passed away suddenly in 2010, Helen had to handle both businesses:

“There was a point where we didn’t have any of the passwords to get into the ServiceMaster system. And ServiceMaster was great, and they sent people down from head office to help us get it all because we had to keep going.

And we had staff that we employed, we couldn’t close. So, you know, it was a nightmare, to be honest. I couldn’t run both businesses and have a foot in my full-time job. I could do Merry Maids because I’d done it for such a long time. But we realised we needed a secretary to help my dad do the admin on Service Master,” said Helen.

They found Becky, who was working part-time as a conveyancing at a solicitor’s office.

“[Becky] had just had her hours reduced, and she was looking for something to make them up,” Helen recalls.

“We met, and we hit it off from the start, we became best friends very, very quickly. It let me get on with concentrating on Merry Maids, but because they were run from the same office in the same room, she would help me out with Merry Maids as well, which was huge for me.”

When Helen’s dad then decided he wanted to sell the Merry Maids business, he suggested that Helen and Becky take it over together.

Last year, Helen stepped down from the business, with Becky taking up the helm to drive the business towards the years to come.

“What I love about Merry Maids of Sutton Coldfield is my team.

Merry Maids of Sutton Coldfield has 5 * reviews from both loyal and one-off customers because of the maid’s hard work and tireless, consistent efforts.

This paired with loyal, appreciative customers makes coming to work every day enjoyable,” says Becky.

 

Beccy Pope – Owner of Merry Maids North Sussex:

Beccy Pope’s journey into the world of franchising was completely unplanned.

She began her working life as a student with the goal of teaching. But, whilst working three jobs, Beccy realised she preferred to earn money.

So, she made a leap of faith, taking a job in the forensics industry doing finance and admin.

After building this business from the ground up along with the owner, she was headhunted as an Operations Director selling military software.

These two roles gave Beccy a good sense of the processes involved in running a company, and she found she loved building a business and running it how she wanted.

In 2017, Beccy had her daughter Isabelle and was faced with a choice as she was worried she was missing out on too much of her daughter’s early life due to the job she was in.

“I could be the mum that I wanted to be or the career person that I wanted to be, and nothing in-between. It wasn’t doable for me to do my job, and to be a good mum.”

So, in August 2019, Beccy purchased Merry Maids North Sussex. Though she faced some difficulties during the COVID-19 pandemic, alongside the birth of her son Finley, Beccy is now both the businesswoman and mum she wants.

“I can be the mum I want to be, and I have the work that I enjoy.

I love going and meeting people. I met a mum a little while ago who just wanted us to go and hoover her floors and mop them because she couldn’t find the time. And that’s real life, isn’t it? My team leader Alex, she’s also got two little boys, and between us: We’re sailing this ship.”

As the newest of these women to the Merry Maids franchise, Beccy says she has received invaluable help and support from the other women in the network like Nicky and Helen, who have helped Beccy with various things during the setup of her business, even though online during the pandemic:

“Helen talked me through how she runs her online shop and was really friendly and positive. She was happy for me to use some of her work if I chose and to call her if I had any problems during or after set up.

Nicky has sent me a few letter templates which have saved me a lot of time too. Considering I haven’t even met these ladies, they have been very supportive!”

Beccy can also be found on her YouTube channel, Beccy Cleans, which showcases Beccy in action running her business, looking after her family and, of course, providing lots of useful cleaning tips.

Want to find out more?

As a leading British franchise, people are at the heart of what we do.

The women of Merry Maids have each brought unique contributions to our franchise network.

This month is all about celebrating them and shedding light on what they do. So, we hope you have enjoyed learning a little more about the women that make up the Merry Maid’s network.

To learn more about a professional domestic cleaning service near you, find your nearest Merry Maids today.

And if the stories of these women inspired you to make a fresh start, get in touch with our franchise recruitment team to learn more about Merry Maids business opportunities near you.

Why should I get my home professionally spring-cleaned?

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The benefits of a professional spring-cleaning service.

We don’t know about you, but we’re ready for spring.

It’s when nature washes away the cold of winter and freshens up for a brighter year ahead.

The flowers start to bloom, and the temperatures begin to rise. What’s not to love?

Preparing for spring also means it’s time to start thinking about your spring cleaning.

It may not always be pleasant, but the practice of getting down and dirty to clear out the clutter and the cobwebs of the past year is a vital part of the springtime.

Though the adage often cited is ‘if you want a job done properly, do it yourself,’ we’re here to tell you there is another way.

In this blog post, our cleaning experts walk you through the benefits of hiring a professional cleaning service for your spring cleaning.

What’s involved in spring cleaning?

Spring cleans are a deeper and more comprehensive cleaning than a regular maintenance clean and are all about clearing out the house at a deeper level to prepare for the year ahead.

Regular cleaning keeps your home in top condition, while deep cleaning gives that extra oomph and sparkle to make your home truly SHINE.

Our expert deep and spring cleans are ideal when moving in or out of a property, preparing your home to sell, having the in-laws visiting, in the aftermath of building or renovation works or needing a complete freshen-up.

They can include:
  • Cleaning out kitchen cupboards
  • Vacuuming curtains
  • Cleaning inside windows
  • Cleaning inside and or defrosting fridges and freezers
  • Washing internal doors and window frames
  • Moving heavier furniture to clean behind (where possible)

How do the professionals spring clean your home?

Professional cleaning services like those at Merry Maids use experienced professionals trained to deliver excellent-value home cleaning with a tried and tested methodology and products to produce the best results.

On every visit, your Merry Maids team will dust, wash, sanitise and vacuum your home using our equipment and specially formulated products.

We operate a strict cleaning process that utilises coloured cloths for different areas of the home to avoid cross-contamination.

All our maids are trained in Health and Safety regulations and procedures* to use our products and equipment

*Practices may vary by area due to area-specific considerations.

How much does it cost to have my home professionally cleaned?

There is no standard pricing index used to determine domestic cleaning service fees.

Some businesses charge by the hour, while others will charge for the scope of the cleaning involved.

Either way, professional cleaning services will determine their prices based on the following factors:

  1. Size
  2. Layout and number of rooms
  3. Style of home
  4. Number of residents
  5. Factoring of children and pets
  6. Frequency of cleaning
  7. Location and travel distance from business location

To see the value of professional spring-cleaning services in your area, contact your nearest Merry Maids business for a free, no-obligation quotation.

Why pay when you can do it yourself, you ask.

We’ll tell you…

  1. Professional spring cleaning saves you time and effort

There’s no doubt about it… spring cleaning is a massive undertaking.

Especially if you’re already juggling family and childcare responsibilities, work, and the basics like socialisation and a good amount of rest.

Whatever your idea is of time well spent, we know it doesn’t involve doing the cleaning.

Entrusting your spring cleaning to professionals can save you hours of effort and give you time to focus on what matters most.

  1. The bespoke and professional touch

At Merry Maids, we love to clean. It’s what we do.

Over our 30 years of delivering home cleaning expertise, we have refined the experience had by our customers to a fine art.

We know that each home and each individual we clean for is unique.

So, we go above and beyond to ensure you get the clean you deserve, not just the clean you expect, and work with you to understand the specific needs of you and your home and work tirelessly to ensure that you’re more than happy with gleaming results – at a time that suits you.

Professional cleaning staff like ours are trained with the latest (and often exclusive) products, tools, and best practices to make every room in the house sparkle.

  1. Professional spring cleaning is good for your health

Aside from the obvious aesthetic benefit, a good spring cleaning is also good for your health!

According to Verywell Mind, a cluttered and dirty environment can be harmful to your mental health, as it has been scientifically linked to higher rates of stress, depression and anxiety, as well as decreased rates of focus.

In addition, studies have shown that having a clean home typically is the mark of healthier inhabitants.

Cleanliness in the home has even been found to be a better predictor of good health for the residents than the walkability of its neighbourhood!

Cleaning can also improve the air quality of your home.

This is extra vital in the spring as the winter often involves more time spent inside with less fresh air in the home – causing more dust on the property.

The equipment used by professional cleaners is designed to eliminate harmful dust in the home and can benefit your health and air quality.

  1. Professional support with additional health requirements

We know that people aren’t always able to clean for themselves.

Following our successful Forget Me Knot Challenge last year – where our businesses across the UK raised over £4000 for the Alzheimer’s Society and Dementia Friends in a matter of weeks – Merry Maids UK have this year become an official partner in aid of Alzheimer’s Society.

At Merry Maids, our staff understand the specific requirements of the over 900,000 people living with dementia in the UK and ensure their homes are clean, healthy places for them to live, maintained by friendly, local people who support them with any additional requirements that come with dementia and other conditions – even if that means being someone to make a cup of tea and have a chat with.

Why hire Merry Maids to spring clean your home?

Put the spring back in your cleaning with Merry Maids.

The springtime is for enjoying, not cleaning.

Get a cleaner, fresher home faster and reclaim your free time with the expert help of your local cleaning professionals.

Are you tired of spending your free time hunched over to clean cobwebbed corners rather than enjoying the sunshine?

Your springtime is sacred.

Booking your spring cleaning with your local professionals now could be the saving grace you’ve been waiting for.

At Merry Maids, we’ve been experts in home cleaning for over 30 years, providing professional and bespoke services as one-off, regular or deep cleans and taking the hassle out of your spring cleaning.

Naturally, you might not love cleaning, but we do. It’s what we do best!

Contact Us

To start saving time and energy on your spring cleaning, book your spring cleaning with the experts at Merry Maids now by finding your nearest business or booking online today.

Merry Maids of Sutton Coldfield Celebrates 25th Anniversary

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Merry Maids of Sutton Coldfield is celebrating a quarter of a century of exceptional cleaning as a community-conscious family business.

For a quarter of a century, Merry Maids of Sutton Coldfield has been at the forefront of the cleaning industry, bringing joy and cleanliness to homes across Sutton Coldfield, Lichfield, Tamworth, Walsall, North Birmingham, and beyond.

What began as a vision to provide exceptional cleaning services with a personal touch has blossomed into a legacy of trust, dedication, and excellence.

Led by co-owners Helen Bielby and Becky Hewitt, the business’s team of skilled professionals work tirelessly to ensure that every home they touch shines.

The History of Merry Maids of Sutton Coldfield

The business is a family affair for Helen and Becky.

Helen’s parents purchased the business in 1999 after her parents had owned a ServiceMaster Clean business under the same franchisor for nearly 2 decades.

At the time, Helen was at university and would support the cleaning and running of the business on her break days.

When Helen’s mum passed away suddenly in 2010, Helen had to take on responsibility for Merry Maids. She also needed help to run the ServiceMaster Clean business with her father.

But Helen knew she couldn’t sustain and grow both businesses, quickly realising that she and her dad needed a secretary to help with the administration of the businesses.

Luckily, she learned from a friend that Becky was looking for a new challenge and wanted to join the team to help run the businesses.

So, when it came time for Helen’s father to sell the business, he suggested that Helen and Becky take it over together.

And the rest, as they say, is history!

Family Matters

Since 1999, the team have remained steadfast in their commitment to delivering high standards and customer satisfaction.

As Helen says:

“At Merry Maids of Sutton Coldfield, we are more than just a cleaning service – we are a family.

Our journey over the past 25 years has been marked by the strong bonds we’ve formed with our team members and customers.

Throughout our 25 years of service, our customers have always been at the heart of everything we do.

We are deeply grateful for the trust and loyalty they have shown us over the years.

Whether it’s a regular cleaning service, a one-off deep clean, or a special occasion clean, we strive to exceed our customers’ expectations at every step.”

For the community, for the future

As a locally owned and operated business, the team are deeply rooted in the communities we serve.

Over the years, they have had the privilege of giving back to our community through various initiatives and sponsorships.

“We believe in the power of community and are committed to making a positive difference wherever we can,” says Helen.

“As we celebrate this significant milestone, we are excited about the future of Merry Maids of Sutton Coldfield.

With 25 years of experience behind us, we are poised to continue setting new standards of excellence in the cleaning industry.

We remain dedicated to providing top-notch cleaning services while upholding the values that have guided us since day one.

To our incredible team, loyal customers, and supportive community – thank you for 25 amazing years!

Your trust and support mean the world to us, and we look forward to many more years of serving you with excellence.

Here’s to another 25 years of making homes sparkle and spreading joy through cleanliness!”

Need a new cleaner?

If you’re in Sutton Coldfield and the surrounding areas and would benefit from professional domestic cleaning services from an award-winning family business, contact the team on 0121 313 1005 or find your nearest Merry Maids business to see how we can help you today.

Or book your clean online in a few clicks at shop.merrymaids.co.uk.

Merry Maids Sutton Coldfield wins award of excellence

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Merry Maids Sutton Coldfield has been awarded a prestigious award for business excellence.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.

Business excellence at Merry Maids Sutton Coldfield

Though they could, unfortunately, not attend on the night, one of the businesses was Merry Maids Sutton Coldfield, which was recognised for excelling in all areas of business, including their customer service through the use of their online shop.

We’d like to extend our heartfelt congratulations to the team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!

Want award-winning domestic cleaning?

If you’re in Sutton Coldfield and would benefit from professional domestic cleaning services from an award-winning business, contact the team on 0121 313 1005 or find your nearest Merry Maids business to see how we can help you today.

Q&A with Merry Maids Award Winners Helen Bielby and Becky Hewitt

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We sat down with Helen Bielby and Becky Hewitt of Merry Maids Sutton Coldfield, who were recently awarded the coveted Merry Maids Award of Excellence.

During the recent Merry Maids awards ceremony, we recognised many of our franchisees for their successes and hard work.

Possibly the most coveted award of the ceremony was the Award of Excellence, which awards franchisees who exemplify brilliance in our network.

This was awarded to Helen Bielby and Becky Hewitt, who own and operate Merry Maids of Sutton Coldfield.

Their dedication to the brand and to providing excellent service shines through at all times and makes them worthy winners of this award.

When delivering their award, Brand Leader Vikki Donnachie said of the business:

“They have fully embraced all of the support given to them. They’re a fantastic advocate and have seen some great results.”

“They get involved in network events and their community, and have had some brilliant results and have won a couple of awards from it.”

“They’re always looking to innovate and rise to new challenges. I think we all welcome the congratulations for these two.”

Following their win, we sat down with Helen and Becky to discuss what it meant to them.

Congratulations on your award! How does it feel to be a Merry Maids Award winner?

“We were so happy to win the award! We have worked tirelessly this year to develop new innovative ways to build our business and gain new customers, so having the recognition for this is incredible!”

Have you done anything to celebrate your win?

“We plan to have a team night out in September as soon as the summer holiday ends.”

How did your staff react to your win?

“They were all delighted to hear the news. It is down to their hard work, dedication and willingness to try new things that we have won this award.”

In your view, what has been the basis of your recent success?

“The development and marketing of our online booking system has made an incredible change to the business. We appreciate that people are busy. So, developing a way for customers to book their clean online in just a few clicks has been incredibly successful.”

“We have also worked hard to establish business connections and relationships with local estate and letting agents, which has meant we have been able to grow the business further.”

How do you deliver excellence to your customers?

“All of our team undertake a rigorous 6-week training programme when they start. This training continues throughout their employment.”

“We also spot-check cleans to ensure our standards are being met. We provide a great customer relationship experience from start to end.”

“We also make sure we retain our incredible team. They care about our customers and the service we provide to them.”

If you could go back in time and give yourself one piece of advice, what would it be?

“Always listen to what your employees and customers need, and you won’t go far wrong!”

What do you think sets you apart from other cleaning businesses in the industry?

“We are professional and reliable. Very few cleaning businesses have been established as long as we have (24 years). So, whilst we will never rest on our laurels, we know we are getting it right 100% of the time.”

Want an excellent cleaner?

You have more important things to do than cleaning.

If you’re in Sutton Coldfield and need an excellent cleaning service, call Helen and Becky on 0121 313 1005 or book online today.

Or, nationwide, get a free quote on our services today by finding your nearest Merry Maids business.

Father’s Day: Merry Maids Sutton Coldfield

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We sat down with Merry Maids Sutton Coldfield for Father’s Day.

In honour of Father’s Day – we’re spotlighting the father/daughter business Merry Maids Sutton Coldfield – co-owned by Helen Bielby and Becky Hewitt – but has been in Helen’s family for many years.

Helen’s father still works within the business and so the pair still enjoy sharing their professional lives as father and daughter.

We spoke to Helen about what it was like to work with her father and the history of this particular family business.

The history

In August 1980, a month before Helen was born, both of Helen’s parents were made redundant around the same time.

“They decided to create their own destiny, get out of engineering and purchase a franchise pooling their redundancy money,” Helen says.

They purchased a ServiceMaster franchise – ServiceMaster North Birmingham – which included both the ServiceMaster Restore and ServiceMaster Clean brands under one umbrella.

The business was a family affair, with Helen, her brother, and Nan helping out doing the cleaning.

Her dad ran to the physical side of the business, whilst her mum handled the running and operation.

“ServiceMaster was run from home until 1999 – (ironically when I left home!) so we had no choice but to be part of the business from a young age,” Helen jokes.

“From cleaning fire-damaged items in our back garden to cleaning hotels, cleaning up flooded or fire-damaged homes with our Dad, Mom, Nan etc or dropping leaflets – me and my brother did it all – and occasionally got our pocket money too!”

Then, in 1999, Helen’s mum decided that she wanted to buy a Merry Maids franchise as well.

At the time, Helen was at university and would still help out with the cleaning on her break days, and after university, she would help with the books alongside her job.

When Helen’s mum passed away suddenly in 2010, Helen found herself having to handle both businesses.

They found Becky Hewitt, who was working part-time as in conveyancing at a solicitor’s office.

Helen and Becky hit it off from the start and “became best friends very, very quickly”.

When, in 2011, Helen’s dad decided he wanted to sell the Merry Maids, business, he suggested that Helen and Becky take it over together.

Helen says her family experience and the skills passed down by her dad stood her in great stead to manage the business and that she knew from years of experience that being a part of a ServiceMaster franchise and the Merry Maids was a no-brainer:

“My dad has taught me lots – how to deal with customers, how to work hard and most importantly to have a good brain for numbers!

“I know the brand so well I wouldn’t have thought to look elsewhere – the solidarity the other franchisees have with each other is also very important.”

Helen and Becky have now been running it for the last 13 years alongside working other jobs and raising young children.

Helen says that being a multi-generational business owner is very important to her and the fabric of the business.

“ServiceMaster has been a part of my life since I was a month old – I’m 42 now and very proud to continue to uphold our family traditions of providing reliable and professional cleaning services.”

As a parent herself, we asked Helen if she is hoping to leave a legacy behind for future generations.

“I don’t know to be honest,” she says.

“My children are too young right now – but both the 6-year-old and 4-year-old do love to clean so who knows what their future may be!”

Need help from the cleaning experts?

If you’re in Sutton Coldfield and the surrounding areas and would benefit from over 20 years of cleaning expertise, contact Helen and Becky today on 0121 313 1005 or book online for one-off or deep home cleaning.

Or, nationwide, find your local Merry Maids business today.

Case Study: A deep clean in Sutton Coldfield goes a long way

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Proof from Merry Maids Sutton Coldfield sometimes cleaning goes a long way.

Helen and Becky from Merry Maids Sutton Coldfield were greeted by a pleasant surprise in the post this week.

At Merry Maids, whilst we love our Google and Facebook reviews, there is nothing like a good old-fashioned paper testimonial from a happy customer.

Helen and Becky were thrilled to receive a glowing review of their services from a customer who required a one-off deep clean of his late father’s home.

The problem

The property had been left empty for a month, so the customer advised that the house wasn’t in a good state.

However, the family wanted to hold the wake at the property and put it on the market, so it needed to be turned around quickly.

Initially, Helen spoke to the customer to assess the situation.

He told her that some comprehensive cleaning and dusting were needed.

How we helped

In cases like this, when dealing with grief, sorting through and cleaning the things of a loved one left behind can be an enormous emotional and physical labour to add to a seemingly never-ending list of jobs.

At Merry Maids, our cleaners understand the responsibility and seriousness of the situation and handle all of our cleans with care, dignity, and respect.

In this case, Helen organised a visit and sent two cleaners to visit the property.

They carried out a deep clean of the property, including decluttering, dusting and cleaning all windows and woodwork in the home.

By the end of the day, the property was spotless.

The response

The customer was very grateful and went as far as to send Helen and Becky a letter to say thank you.

“Helen was immediately on the case,” he says.

“Arranging the visit was easy and, on the day, two of Helen’s best cleaners turned up at the house and made quite a cluttered and untidy house ready for public viewing.”

“Thanks to Helen for a superb service.

I would have no hesitation in recommending Helen and Merry Maids Sutton Coldfield,” he adds.

Could you benefit from a deep or regular clean?

If you could benefit from a compassionate, professional, and expert cleaning service, find your nearest Merry Maids business today.

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Merry Maids Sutton Coldfield wins BNI Networking Award

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Helen Bielby from Merry Maids of Sutton Coldfield has won a networking award from the BNI in her area.

About the BNI

The BNI (Business Network International) is the largest business networking organisation in the world, with multiple chapters around the world that span a variety of industries in a vast network. Each chapter in the UK holds seats for around 20 business owners, each representing a different sector. Membership in BNI offers members access to business training, peer learning and opportunities to network and do business with hundreds of thousands of BNI members around the world. Each group in the UK meets once a week to network and discuss happenings in the businesses.

Merry Maids BNI Partnership  

This August, our very own Helen Bielby from Merry Maids Sutton Coldfield joined her local BNI Premier chapter to represent the cleaning industry on referral from the occupier of the charity seat who represents the Buddy Bag Foundation. The setup of the network is designed to allow members to bring in new business through referrals, which are logged in an app that allows members to see direct links to new business. Helen and Merry Maids Sutton Coldfield have received some recent business via referral from the network’s printing company, for example.

Helen says that although she had visited the chapter as a visitor, she was unsure about how the businesses would work together, particularly as the referrals would be for vastly different industries a lot of the time. However, in practice, she has been pleasantly surprised by the results. She says that being part of the chapter, even for just a couple of months, has made her realise that she is part of a further-reaching business community than she had thought. She says that even just attending the meetings has been beneficial in seeing how other members of this community run their businesses and are dealing with the same challenges that are currently facing small businesses across the UK like the cost of living crisis.

“For all small businesses, it’s a difficult time,” Helen says. “Whether it’s an insurance broker or a wine importer, we can see how other people are coping, you know you’re not alone.” Having already brought in an estate agent, Helen adds that she is now “Really hopeful that we’re going to work more to get referrals [as] the group is always expanding further. I’m looking forward to meeting new people and seeing what we can do for each other,” she says.

And historically, BNI businesses can do a lot for each other, with their “UK and Ireland members [generating] over £429m of business between them” in the last 12 months.

The BNI Awards

The BNI awards recognised the efforts put in by its chapter members for a variety of areas. Helen was surprised to take home the Notable Networker award as recognition of the noticeable growth that she has managed to bring to the network in just the past two months.

“I’m really pleased to win the award after only being a member for a couple of months,” Helen says. “It proves we do know people, and we’re really interested in getting to know other businesses who might want to come and work with us.”

As Helen says, the BNI meetings are a real commitment, particularly because each meeting takes place first thing on a Thursday morning! But she knows that not only will she reap the rewards for her business, but also that it has helped her feel more involved in her local community of other small businesses, and find “her small business tribe,” as she describes it.

This has also given Helen a great opportunity to promote her business through other channels, as she has been using it as an opportunity to promote the new online shop that is now running at Merry Maids Sutton Coldfield, which allows customers to book a range of domestic cleaning services from Helen and her team with the press of a button.

Book a Merry Maids clean

See how Helen and the Merry Maids Sutton Coldfield team can help you today by giving them a call at 0121 313 1005 or booking a clean online now.

Or, to find out more about Merry Maids in your area, find your nearest business to learn more about our services and book a free, no-obligation quotation today.