Tag Archive for: policy

Home Safety with Merry Maids of Croydon

How Merry Maids of Croydon and our staff ensure you and your home are kept safe.

At Merry Maids of Croydon, as trusted domestic cleaners, the safety of our customers and their homes is our highest priority.

Recently, our team have been saddened to hear of burglaries and home invasions that have affected their customers.

In these instances, the perpetrators have taken advantage of vulnerable people living alone, posing as service workers like electricians.

They then used that cover to enter people’s homes and steal from them.

All of our customers are dear to us, and the last thing we would want is for someone to violate your trust in us by posing as a cleaner to take advantage of you.

That’s why we have standards and practices that are in place to protect the safety and discretion of the people who trust us in their homes.

Here’s how we work to keep you safe, and what to do if you are concerned you may be being targeted.

Our safety and security practices

Scheduled bookings

At Merry Maids, we work by appointment, so you should always know when our staff are coming.

When you’ve booked with us, you will receive a prompt via text or email on the day of the cleaning to let you know when our maids will be with you.

If someone turns up at a time you don’t expect or without warning, this could be cause for concern.

We are easily identifiable

For your safety, our staff are easily identifiable. Our maids are never without their Merry Maids branded uniforms, so you know who we are.

Furthermore, they also carry ID badges on their person at all times, so that if you don’t recognise your cleaner – or are booking us for a one-off – you can verify our maids’ identities.

Our maids will also have the equipment we use to clean your home to the best possible standard. If someone comes to your door without these items, this may be a reason to be suspicious.

Should your doubts be raised by any of the above – or something else entirely – please do not hesitate to pick up the phone and call your local business.

We take our duty of care to our customers very seriously. Nor do we take the significance of you trusting us in your home lightly.

Staff safety standards

At Merry Maids of Croydon, we work with experienced professionals you can trust so you know your home is in safe hands.

We also carry out free, no-obligation quotations for your home, so you can get to know our business owner, Debbie, and maids before you decide whether you choose us to clean your home.

If something doesn’t feel right: stay safe and always call us on 020 8663 3268 and our team can verify your cleaning schedule or the maid’s identity.

Merry Maids means safety

At Merry Maids UK, we have over 30 years as leaders in domestic cleaning nationwide. That’s 30 years of expertise, 30 years of happy customers, and 30 years of trust.

To find out more, or to see if Merry Maids of Croydon is the right fit for your home, call today on 020 8663 3268.

And remember: stay safe, take care, and always call.

Merry Maids UK: Home Safety

How Merry Maids UK and our staff ensure you and your home are kept safe.

As nationally trusted domestic cleaners, the safety of our customers and their homes across the UK is our highest priority.

Recently, some of our teams across the country have been saddened to hear of burglaries and home invasions that have affected their customers.

In these instances, the perpetrators have taken advantage of vulnerable people living alone, posing as service workers like electricians.

They then used that cover to enter people’s homes and steal from them.

All of our customers are dear to us, and the last thing we would want is for someone to violate your trust in us by posing as a cleaner to take advantage of you.

That’s why, across all of our franchises, we have standards and practices that are in place to protect the safety and discretion of the people who trust us in their homes.

Here’s how we work to keep you safe, and what to do if you are concerned you may be being targeted.

Our safety and security practices

Scheduled bookings

At Merry Maids, we work by appointment, so you should always know when our staff are coming.

When you’ve booked with us, you will receive a prompt via text or email ahead of the cleaning to let you know when our maids will be with you.

If someone turns up at a time you don’t expect or without warning, this could be cause for concern.

We are easily identifiable

For your safety, our staff are easily identifiable. Our maids are never without their Merry Maids branded uniforms, so you know who we are.

Our maids will also have the equipment we use to clean your home to the best possible standard. If someone comes to your door without these items, this may be a reason to be suspicious.

Should your doubts be raised by any of the above – or something else entirely – please do not hesitate to pick up the phone and call your local business.

All of our branches take their duty of care to our customers very seriously. Nor do we take the significance of you trusting us in your home lightly.

Staff safety standards

At Merry Maids UK, we work with experienced professionals you can trust so you know your home is in safe hands.

We also carry out free, no-obligation quotations for your home, so you can get to know our business owners and maids before you decide whether you choose us to clean your home.

If something doesn’t feel right: stay safe and always call. By calling your nearest Merry Maids business, our teams can verify the cleaning schedule or the maid’s identity.

Merry Maids means safety

At Merry Maids UK, we have over 30 years as leaders in domestic cleaning nationwide. That’s 30 years of expertise, 30 years of happy customers, and 30 years of trust.

To find out more, or to see if Merry Maids is the right fit for your home, call today on 0800 021 3072 or find your nearest Merry Maids business to book a free quote.

Or, to book a cleaning online, be it a regular or one-off deep clean, visit our online shop.

And remember: stay safe, take care, and always call.

Merry Maids of Croydon & the menopause

How Debbie Walker from Merry Maids Croydon has been supporting her staff through a new menopause policy.

Successful Mums is a London-based organisation funded by mayor Sadiq Khan that provides support to working mums in the area. Recently, Merry Maids of Croydon has partnered with Successful Mums to develop staff policies and training after business owner Debbie Walker spotted an advert on a local notice board. Since then, Debbie has received support in business management, flexible working, and policy making.

Debbie knew that due to the nature of her staff, it was vital to draft a health policy specifically to support her staff working during menopause and perimenopause. So, with the support of both Successful Mums and Wirehouse Employer Services, Debbie has worked to take account of existing menopause policies already in law and offered a range of bespoke support to her staff. She says the goal when developing was to ensure that work undertaken by her staff is manageable and that any menopause symptoms are not worsened as a result of their work. She also wanted to continue to develop a culture of understanding and openness around menopause so that the women working for Merry Maids Croydon can ask for support and speak confidently about this issue without embarrassment, all whilst treating them with dignity and respect.

As the no-nonsense named “The Menopause Charity” highlights, “Your experience of menopause is unique to you, which is the main reason why there’s so much confusion about symptoms and treatment.” This means that providing adequate legislation and policy around it can be tricky. That’s why support from organisations like Successful Mums can be vital for businesses like Merry Maids Croydon in helping do right by their staff. As a result, of the varying experiences of menopause, the Croydon policy treats staff on a case-by-case basis whilst providing in a range of areas.

The new menopause policy provides

  • Flexible work arrangements such as adjustments to working hours
  • Hybrid working patterns
  • Adjustments to workplace procedures and processes
  • Prohibiting the need for extensive travel or manual handling
  • Facilities or areas for keeping cool
  • Fresh, cold water is available at all times
  • Providing desk fans if requested
  • Ability to take comfort breaks when needed
  • Ability to attend medical appointments in line with Company procedure
  • One-to-one support from managers
  • Deadline/task reminders from managers if requested which may include extended deadlines
  • Information and signposting to relevant organisations

Note: This list is not exhaustive

Treating workers with respect and dignity also means that this policy does not deny staff their agency, and all workers are still responsible for looking after their health and helping to further foster and maintain an open and caring work environment in which staff support themselves and one another.

Want more info?

Are you looking for more information about menopause at home and work? There are lots of brilliant resources that can help you learn more. Such as, but not limited to:

Looking for work?

If you’re interested in working as a domestic cleaner for Merry Maids Croydon, get in touch with Debbie and the team by calling 020 8663 3268 or emailing croydon@merrymaids.org.uk for more information.

If you’re outside of Croydon, you can find your nearest Merry Maids business to inquire about employment opportunities, or to book a free quote on a range of our bespoke and professional domestic cleaning services today.