Tag Archive for: ServiceMaster

Merry Maids Relaunches in Northampton under brand new ownership

(Re)introducing Merry Maids Northampton, bringing brand new and improved cleaning to Northampton and the surrounding areas like never before.

Merry Maids Northampton has reopened this week under the management of franchisor ServiceMaster Ltd.

We spoke to Office Manager Becky Gardner about the changes to the business and what customers, new and old, can expect from the new and improved Merry Maids Northampton.


Northampton, a history

Merry Maids Northampton has been operating for 18 years.

Previously under the ownership of Barbara and Martin Smart, the business faced hard times during the COVID-19 pandemic when it was forced to close as lockdowns threatened the retirement plans of its owners.

This year, the business has come under the management of Merry Maids’ franchisor, ServiceMaster Ltd.

Becky started as a part-time cleaner in 2011, “which worked wonders for me with the two young children,” she says.

“It was a perfect job. And I loved cleaning. I took pride in cleaning. It’s always been nice to go into a customer’s house and make it all nice.”

She became an Office Manager when Barbara and Martin retired and is being supported in the reopening by the ServiceMaster team, including Merry Maids Brand Leader Vikki Donnachie.

“One day, my old boss called me into the office and said she needed an Office Manager to take over the day-to-day role of going out, doing quotes, seeing off the girls, sorting out the bays and the folders.”

“Vikki has been amazing. She’s been there every step of the way. It’s been useful to have that support.”


Changes and Transformation

Under Becky and Vikki’s supervision, Merry Maids Northampton has transformed, moving from a small unit to a brand-new office unit alongside ServiceMaster’s Northampton-based contract cleaning franchise.

“At first, it was scary, but we’re fully operating from the new unit now. We absolutely love it. The girls are so happy!

We’ve just rolled with it. The girls have been amazing. We all get on really well. They’ve supported me, and I them.”


Aspirations and Assurances

Becky and Vikki have big plans for the business.

“I just want it to grow and get bigger and bigger,” says Becky.

“We’ve got loyal customers. I want to build from that to get more customers, get more staff in and build Merry Maids to as big as we possibly can.”

We’ve got the space now. We’ve got the unit, we’ve got the facilities, we’ve got it all now. It’s just growing and making it as best as we can make it. Which I’m excited about!”

Vikki adds:

“I’m delighted to reintroduce Merry Maids Northampton into the Merry Maids franchise network under the ownership of ServiceMaster. Becky and the team have embraced the transition brilliantly, so I’m very excited to see their growth in driving the business to new heights while delivering the trademark Merry Maids service to the community.”

To those loyal customers, Becky says:

“Thank you for continuing to let us clean your homes. We did lose a lot of customers through COVID, but we also have a lot of loyal customers who stayed with us, and getting their feedback from cleans is always lovely.”

To new customers, Merry Maids Northampton provides satisfaction, a spotless home, and time that would’ve otherwise been spent cleaning.

“Our goal is to make the customer happy, and their home is done exactly how they want it.”

“Hence, we come out to quote for the cleaning in the first place, so we can get an idea of what the customer wants to do in their home and then make sure that we follow the instructions and just make them happy.”

Speaking with experience as a cleaner, Becky adds:

“I love going into a customer’s home, and I prefer the ones that are a bit messy because once you’ve done it and then close that door, you just know when they open it, it’s going to be all nice and clean and won’t have to worry about anything. It’s all done. They can relax and enjoy their evening.”


See how Merry Maids Northampton can help you

If you are in Northampton or the surrounding areas and would benefit from a professional and bespoke home cleaning service carried out by trained and fully insured professionals, or if you would like to work for a cleaning business that provides a high standard of service as part of a friendly and professional team, call 0845 7626 828 today to see how we can help you today.

To benefit from Merry Maids services nationwide, find your nearest Merry Maids business or book online now.

Merry Maids’ top tips for a spooktacular Halloween party

How to make sure your Halloween party is scarily good.

Halloween is coming.

It’s the perfect holiday for people who love sweets and chocolate, dressing up, and being a big kid.

Whether you’re planning a ghostly gathering for kids or grown-ups, some Halloween essentials can’t be missed.

Here are our tips on preparing the perfect Halloween monster bash.

  1. Make it age-appropriate

No matter your guest demographic, ensure it is appropriate for the age of your guests.

For example, some scarier decorations might be too intense for young kids.

If your guests are all adults, you’re probably safe to go all out with the fright factor, but the last thing you want from a fun kid’s party is to upset them!

  1. Avoid hard-to-clean substances

In our experience, some spooky substances are an absolute monster to remove from surfaces and furnishings.

While they are essentials for many, substances like fake blood, silly string, and the makeup from Halloween costume sets can easily stain carpets, curtains, and upholstery and are notoriously difficult to remove.

If any spillages or issues with these substances occur, your local ServiceMaster Clean technicians will remove them in a flash with their specialist expertise and high-quality equipment.

  1. Set the scene with some monstrous media

Prepare for your guests and set the mood for a fun and festive time with a combo of themed media.

Make a playlist of your favourite songs to get you in the spooky spirit.

Some hits like Thriller and the Monster Mash will surely get guests feeling Halloween-y.

And if you don’t have time to make your own, check out our Halloween playlist that’s sure to have your party jumping with fright.

You could also play classic Halloween films in the background for extra ambience.

For horror fans, you could play one of the many Halloween or Scream films, Friday the 13th or The Exorcist.

For a less frightening time, try some appropriate films for a younger audience, like The Corpse Bride, Wendall and Wilde, The Addams Family, or Beetlejuice.

  1. Plan ahead

Your gathering doesn’t need to be a massive expense.

Throwing a memorable, sustainable, but inexpensive party merely requires a little forward-thinking.

The only strangers turning up on your doorstep should be trick-or-treaters.

Establish a “ghouls list” and get an exact headcount for the evening by specifying whether or not people should bring plus 1s.

When you invite your guests, set an RSVP date.

If you host guests often, you can also use decorations that can be used more than once.

You can source a lot of cheap and inexpensive decorations from discount stores.

Halloween is meant to be scary, but one thing you shouldn’t be afraid of is asking for help.

Ask your guests to help out by bringing beverages or their favourite (possibly themed) dish.

This might save you valuable prep time ahead of your party.

You can also plan fun activities like games or a prize for the best costume.

  1. Clear away the cobwebs

While giant spider webs are appropriate for Halloween, you don’t want to invite guests into a dusty or untidy home.

Ensure your home is party-ready by enlisting the help of your local Merry Maids.

As experts in cleaning for over 60 years, we’ll help ensure your home is so clean it’s almost scary!

Contact Us

To see how we can help you maintain a clean and tidy home, find your nearest Merry Maids business for a free, no-obligation quotation on a range of bespoke, one-off or regular cleaning services.

Merry Maids Bromley donating Easter eggs to Dandelion Time

Spreading Easter cheer and chocolate.

Over Easter, Richard Wall and his team at Merry Maids Bromley and Orpington partnered with Reed Employment to donate chocolate eggs to Dandelion Time.

Richard, who has previously engaged in other charity work, such as running the Cambridge Half Marathon to raise money for Dementia Friends, says he and his business are always looking for ways to help charities that do vital work, like Dandelion Time.

“We are always glad to support charities and help [wherever possible].”

Due to Richard’s first-hand experiences earlier in his career, supporting children’s mental health for him was a no-brainer.

Hence when Reed contacted him about Dandelion Time, Richard was more than happy to help.

Dandelion Time

Dandelion Time is a charity local to Richard’s area.

Their mission is to support children in Kent who have suffered traumatic experiences like neglect or domestic abuse.

According to Dandelion Time,

“Health, education and social care services face huge financial pressures and aren’t always the right solution for children with [mental health and trauma] issues: Dandelion Time fills this gap.”

Over the last 20 years, they have brought lasting change to over 1,000 families through their unique therapeutic approach focusing on the great outdoors.

At Dandelion Time, families take part in a ten-week programme.

During this time, they work with experts, nature, crafts and families to get the time and space they need to recover and be the children they deserve – without trauma and distress.

Donating Eggs

We all know that as much as the time off is much appreciated, the holidays are the best for children.

Especially when there’s plenty of chocolate to seek out and snack on.

That’s why, in partnership with Reed Employment, Richard and Merry Maids Bromley and Orpington donated Easter Eggs to Dandelion Time so the children in their care could share in the spirit and have some chocolate eggs this Easter.

A gesture which was gratefully received by the children and staff at Dandelion Time:

“Dandelion Time is committed to supporting Kent children and families who are in difficult circumstances and so are keen to brighten their day in any way we can.”

“The Easter donations of chocolate eggs were a lovely way to help them celebrate and we were all so grateful for the generous donations received from organisations such as Merry Maids, via Reed.”

– Dandelion Time Representative

Find out more

To find out more about Dandelion Time’s vital work please visit their website.

To schedule a visit from Richard and his team at Merry Maids Bromley and Orpington, book online or call 01689 830000 to receive a free, no-obligation quote on a range of bespoke and professional home cleaning services.

From one-off deep cleans to regular visits and spring cleaning, Richard and his team will do the cleaning so you don’t have to.

Or nationwide, find your nearest Merry Maids business to see how your local cleaning experts can help you today.

Women’s History Month: Meet Merry Maids Marketing Manager Aaliah Chik

Meet Merry Maids Marketing Manager Aaliah Chik. 

Earlier month, we celebrated International Women’s Day by spotlighting some of the women who own and operate Merry Maids franchises across the UK.

As Women’s History Month continues, we sat down with the women who work behind the scenes in our ServiceMaster Brands UK franchise support centre to discuss their careers as women in franchising.

Including Merry Maids UK’s Marketing Manager, Aaliah Chik.

Meet Aaliah

Aaliah Chik joined ServiceMaster Brands UK in September 2022 as a Senior Marketing Executive for our Merry Maids and TruGreen brands.

As a champion and supporter of our franchisees, Aaliah loves marketing and being able to introduce the fun and importance of it to our networks of business owners.

“It’s great to watch franchisees see the results and power of marketing,” she says.

What’s the best career advice you’ve been given?

“To be confident in what you do, be bold and put yourself out there.”

What do you wish more people knew about being a woman in business?

“You can succeed and lead a very successful business. Be bold and know you can do it.”

“There is lots of support out there and build a great team that believes in your dream and will help you get there.”

“That’s the great thing about the franchise model: you automatically get that support.”

What’s an accomplishment or win that makes you especially proud?

“I’m fortunate to be in a role which I love and I get that winning feeling quite often.”

“I’ve recently joined the business and the new support tools and my new way of working have been well received.”

“It has brought in so much engagement from franchisees and customers alike, and we are already seeing the benefits of it, in such a short time frame. It excites me to develop this further and see what the future could bring.”

What has been a big goal in your career?

“My goal is to be the best at what I do and see that translate into the success of others.”

Want to find out more?

At Merry Maids, people are at the heart of what we do.

To see how some of those people could help you, find your nearest Merry Maids today to receive a free, no-obligation quotation on our bespoke cleaning services.

Women’s History Month: Meet Merry Maids Brand Leader Vikki Donnachie

Meet Merry Maids Brand Leader Vikki Donnachie

Earlier month, we celebrated International Women’s Day by spotlighting some of the women who own and operate Merry Maids franchises across the UK.

As Women’s History Month continues, we sat down with the women who work behind the scenes in our ServiceMaster Brands UK franchise support centre to discuss their careers as women in franchising.

Staring with Merry Maids UK’s Brand Leader, Vikki Donnachie.

About Vikki

Vikki joined ServiceMaster Brands UK in 2021.

Her role is to support and help our business owners to achieve their goals whilst supporting operational aspects.

From initial set-up, including recruitment, financial planning, goal setting and general day-to-day support to overcome any challenges they may face.

What’s the best career advice you’ve been given?

“Every day is a school day!”

“Never stop being open to learning and developing no matter how much experience you have or how long you’ve been doing something; there is always room for improvement.”

“Perfection is not the key to success it’s the willingness to adapt and learn at every given opportunity, especially when you face challenges. This is the key to overcoming them and developing yourself at every step of the journey.”

What do you wish more people knew about being a woman in business?

“The amount of support and opportunities which are available to women.”

“Franchising is a great way to be in business for yourself but not by yourself, we actively encourage all genders into the ServiceMaster network, and we are proud to have some amazing women flying the flag in business.”

What’s an accomplishment or win that makes you proud?

“I love working in franchising, I have worked in the franchising sector for over 16 years and I never get bored of helping and supporting people to build and develop successful businesses, along with giving people in their local communities the opportunity to be part of something great.”

“Supporting each other to be better and build a great national network is what I am very proud of.”

What has been a big goal in your career?

“I thrive off helping others achieve their dreams and aspirations. This is what has always given me the drive and ambition when it comes to my career.”

“This remains my goal and has constantly been with me since I stepped into franchising all those years ago.”

Want to find out more?

At Merry Maids, people are at the heart of what we do.

To see how some of those people could help you, find your nearest Merry Maids today to receive a free, no-obligation quotation on our bespoke cleaning services.

Running a business… literally!

Join us in supporting Merry Maids Bromley & Orpington owner Richard Wall in running the Cambridge Half-Marathon in aid of Dementia Friends this March.

In the spirit of hitting the ground running, the new owner of Merry Maids Bromley & Orpington, Richard Wall, is participating in the 13-mile Cambridge Half-Marathon to raise money for Dementia Friends on 6th March.

This comes following Richard’s recent participation in the 26-mile Brighton marathon, which, along with his regular training, has prepared Richard well. It has also tied into to his new business, as he has been able to incorporate his training into his commute to Merry Maids Bromley.

 

Richard running a business and running a mile in training for the half marathon!

Richard’s giving nature has gelled well with Merry Maids and his support-based approach to running his team is no better exemplified by his running in aid of supporting Dementia Friends.

About Dementia Friends

Dementia Friends will be receiving support from the ServiceMaster Brands UK family throughout 2022.

Dementia Friends is an initiative aiming to change the perception of dementia. Based around learning more about dementia, they strive to create a better quality of life for those living with the condition. Dementia Friends advocates the conversion of information to action to make a change. They do this by providing information about the reality of living with dementia on their website.

They then encourage turning this information into action by becoming a Dementia Friend. Part of what they do also involves partnering with brands, and in 2022, Merry Maids UK have become dementia friends.

We work closely with all of our clients and are always striving to make sure we can provide them with the best possible support. That’s why, up and down the country, our maid teams have been training to work sensitively and effectively with residents living with Alzheimer’s, and how best to aid them when carrying out our services in their homes. 

Alzheimer’s support is also close to Richard’s heart as his mum lived with dementia for 10 years before she passed away in 2019. Richard says he wants to do all he can to help support what Dementia Friends does to support those living with Alzheimer’s.

Show your support

Keep your eyes out for more of our fundraisers and events in aid of this good cause throughout the year. In learning more about the condition, we have also been able to convert information to action, as our services are dementia friendly.

You can also join us in sponsoring Richard in his effort to take action by donating to his JustGiving page today.

Book a clean

Give Richard and the team at Merry Maids Bromley and Orpington a call today on 01689 830000 to book a free, no-obligation quotation on a range of bespoke domestic cleaning services.

Or find your nearest Merry Maids business to book or to learn more about our services nationwide