Tag Archive for: sutton coldfield

Merry Maids of Sutton Coldfield Celebrates 25th Anniversary

Merry Maids of Sutton Coldfield is celebrating a quarter of a century of exceptional cleaning as a community-conscious family business.

For a quarter of a century, Merry Maids of Sutton Coldfield has been at the forefront of the cleaning industry, bringing joy and cleanliness to homes across Sutton Coldfield, Lichfield, Tamworth, Walsall, North Birmingham, and beyond.

What began as a vision to provide exceptional cleaning services with a personal touch has blossomed into a legacy of trust, dedication, and excellence.

Led by co-owners Helen Bielby and Becky Hewitt, the business’s team of skilled professionals work tirelessly to ensure that every home they touch shines.


The History of Merry Maids of Sutton Coldfield

The business is a family affair for Helen and Becky.

Helen’s parents purchased the business in 1999 after her parents had owned a ServiceMaster Clean business under the same franchisor for nearly 2 decades.

At the time, Helen was at university and would support the cleaning and running of the business on her break days.

When Helen’s mum passed away suddenly in 2010, Helen had to take on responsibility for Merry Maids. She also needed help to run the ServiceMaster Clean business with her father.

But Helen knew she couldn’t sustain and grow both businesses, quickly realising that she and her dad needed a secretary to help with the administration of the businesses.

Luckily, she learned from a friend that Becky was looking for a new challenge and wanted to join the team to help run the businesses.

So, when it came time for Helen’s father to sell the business, he suggested that Helen and Becky take it over together.

And the rest, as they say, is history!


Family Matters

Since 1999, the team have remained steadfast in their commitment to delivering high standards and customer satisfaction.

As Helen says:

“At Merry Maids of Sutton Coldfield, we are more than just a cleaning service – we are a family.

Our journey over the past 25 years has been marked by the strong bonds we’ve formed with our team members and customers.

Throughout our 25 years of service, our customers have always been at the heart of everything we do.

We are deeply grateful for the trust and loyalty they have shown us over the years.

Whether it’s a regular cleaning service, a one-off deep clean, or a special occasion clean, we strive to exceed our customers’ expectations at every step.”


For the community, for the future

As a locally owned and operated business, the team are deeply rooted in the communities we serve.

Over the years, they have had the privilege of giving back to our community through various initiatives and sponsorships.

“We believe in the power of community and are committed to making a positive difference wherever we can,” says Helen.

“As we celebrate this significant milestone, we are excited about the future of Merry Maids of Sutton Coldfield.

With 25 years of experience behind us, we are poised to continue setting new standards of excellence in the cleaning industry.

We remain dedicated to providing top-notch cleaning services while upholding the values that have guided us since day one.

To our incredible team, loyal customers, and supportive community – thank you for 25 amazing years!

Your trust and support mean the world to us, and we look forward to many more years of serving you with excellence.

Here’s to another 25 years of making homes sparkle and spreading joy through cleanliness!”


Need a new cleaner?

If you’re in Sutton Coldfield and the surrounding areas and would benefit from professional domestic cleaning services from an award-winning family business, contact the team on 0121 313 1005 or find your nearest Merry Maids business to see how we can help you today.

Or book your clean online in a few clicks at shop.merrymaids.co.uk.

Merry Maids Sutton Coldfield wins award of excellence

 

Merry Maids Sutton Coldfield has been awarded a prestigious award for business excellence.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

The day was rounded off with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.


Business excellence at Merry Maids Sutton Coldfield

Though they could, unfortunately, not attend on the night, one of the businesses was Merry Maids Sutton Coldfield, which was recognised for excelling in all areas of business, including their customer service through the use of their online shop.

We’d like to extend our heartfelt congratulations to the team for their hard work delivering excellence and going above and beyond for their business and community.

We wish them continued success in the years to come!


Want award-winning domestic cleaning?

If you’re in Sutton Coldfield and would benefit from professional domestic cleaning services from an award-winning business, contact the team on 0121 313 1005 or find your nearest Merry Maids business to see how we can help you today.

Q&A with Merry Maids Award Winners Helen Bielby and Becky Hewitt

We sat down with Helen Bielby and Becky Hewitt of Merry Maids Sutton Coldfield, who were recently awarded the coveted Merry Maids Award of Excellence.

During the recent Merry Maids awards ceremony, we recognised many of our franchisees for their successes and hard work.

Possibly the most coveted award of the ceremony was the Award of Excellence, which awards franchisees who exemplify brilliance in our network.

This was awarded to Helen Bielby and Becky Hewitt, who own and operate Merry Maids of Sutton Coldfield.

Their dedication to the brand and to providing excellent service shines through at all times and makes them worthy winners of this award.

When delivering their award, Brand Leader Vikki Donnachie said of the business:

“They have fully embraced all of the support given to them. They’re a fantastic advocate and have seen some great results.”

“They get involved in network events and their community, and have had some brilliant results and have won a couple of awards from it.”

“They’re always looking to innovate and rise to new challenges. I think we all welcome the congratulations for these two.”

Following their win, we sat down with Helen and Becky to discuss what it meant to them.

Congratulations on your award! How does it feel to be a Merry Maids Award winner?

“We were so happy to win the award! We have worked tirelessly this year to develop new innovative ways to build our business and gain new customers, so having the recognition for this is incredible!”

Have you done anything to celebrate your win?

“We plan to have a team night out in September as soon as the summer holiday ends.”

How did your staff react to your win?

“They were all delighted to hear the news. It is down to their hard work, dedication and willingness to try new things that we have won this award.”

In your view, what has been the basis of your recent success?

“The development and marketing of our online booking system has made an incredible change to the business. We appreciate that people are busy. So, developing a way for customers to book their clean online in just a few clicks has been incredibly successful.”

“We have also worked hard to establish business connections and relationships with local estate and letting agents, which has meant we have been able to grow the business further.”

How do you deliver excellence to your customers?

“All of our team undertake a rigorous 6-week training programme when they start. This training continues throughout their employment.”

“We also spot-check cleans to ensure our standards are being met. We provide a great customer relationship experience from start to end.”

“We also make sure we retain our incredible team. They care about our customers and the service we provide to them.”

If you could go back in time and give yourself one piece of advice, what would it be?

“Always listen to what your employees and customers need, and you won’t go far wrong!”

What do you think sets you apart from other cleaning businesses in the industry?

“We are professional and reliable. Very few cleaning businesses have been established as long as we have (24 years). So, whilst we will never rest on our laurels, we know we are getting it right 100% of the time.”

Want an excellent cleaner?

You have more important things to do than cleaning.

If you’re in Sutton Coldfield and need an excellent cleaning service, call Helen and Becky on 0121 313 1005 or book online today.

Or, nationwide, get a free quote on our services today by finding your nearest Merry Maids business.

Father’s Day: Merry Maids Sutton Coldfield

We sat down with Merry Maids Sutton Coldfield for Father’s Day.

In honour of Father’s Day – we’re spotlighting the father/daughter business Merry Maids Sutton Coldfield – co-owned by Helen Bielby and Becky Hewitt – but has been in Helen’s family for many years.

Helen’s father still works within the business and so the pair still enjoy sharing their professional lives as father and daughter.

We spoke to Helen about what it was like to work with her father and the history of this particular family business.

The history

In August 1980, a month before Helen was born, both of Helen’s parents were made redundant around the same time.

“They decided to create their own destiny, get out of engineering and purchase a franchise pooling their redundancy money,” Helen says.

They purchased a ServiceMaster franchise – ServiceMaster North Birmingham – which included both the ServiceMaster Restore and ServiceMaster Clean brands under one umbrella.

The business was a family affair, with Helen, her brother, and Nan helping out doing the cleaning.

Her dad ran to the physical side of the business, whilst her mum handled the running and operation.

“ServiceMaster was run from home until 1999 – (ironically when I left home!) so we had no choice but to be part of the business from a young age,” Helen jokes.

“From cleaning fire-damaged items in our back garden to cleaning hotels, cleaning up flooded or fire-damaged homes with our Dad, Mom, Nan etc or dropping leaflets – me and my brother did it all – and occasionally got our pocket money too!”

Then, in 1999, Helen’s mum decided that she wanted to buy a Merry Maids franchise as well.

At the time, Helen was at university and would still help out with the cleaning on her break days, and after university, she would help with the books alongside her job.

When Helen’s mum passed away suddenly in 2010, Helen found herself having to handle both businesses.

They found Becky Hewitt, who was working part-time as in conveyancing at a solicitor’s office.

Helen and Becky hit it off from the start and “became best friends very, very quickly”.

When, in 2011, Helen’s dad decided he wanted to sell the Merry Maids, business, he suggested that Helen and Becky take it over together.

Helen says her family experience and the skills passed down by her dad stood her in great stead to manage the business and that she knew from years of experience that being a part of a ServiceMaster franchise and the Merry Maids was a no-brainer:

“My dad has taught me lots – how to deal with customers, how to work hard and most importantly to have a good brain for numbers!

“I know the brand so well I wouldn’t have thought to look elsewhere – the solidarity the other franchisees have with each other is also very important.”

Helen and Becky have now been running it for the last 13 years alongside working other jobs and raising young children.

Helen says that being a multi-generational business owner is very important to her and the fabric of the business.

“ServiceMaster has been a part of my life since I was a month old – I’m 42 now and very proud to continue to uphold our family traditions of providing reliable and professional cleaning services.”

As a parent herself, we asked Helen if she is hoping to leave a legacy behind for future generations.

“I don’t know to be honest,” she says.

“My children are too young right now – but both the 6-year-old and 4-year-old do love to clean so who knows what their future may be!”

Need help from the cleaning experts?

If you’re in Sutton Coldfield and the surrounding areas and would benefit from over 20 years of cleaning expertise, contact Helen and Becky today on 0121 313 1005 or book online for one-off or deep home cleaning.

Or, nationwide, find your local Merry Maids business today.

Case Study: A deep clean in Sutton Coldfield goes a long way

Proof from Merry Maids Sutton Coldfield sometimes cleaning goes a long way.

Helen and Becky from Merry Maids Sutton Coldfield were greeted by a pleasant surprise in the post this week.

At Merry Maids, whilst we love our Google and Facebook reviews, there is nothing like a good old-fashioned paper testimonial from a happy customer.

Helen and Becky were thrilled to receive a glowing review of their services from a customer who required a one-off deep clean of his late father’s home.

The problem

The property had been left empty for a month, so the customer advised that the house wasn’t in a good state.

However, the family wanted to hold the wake at the property and put it on the market, so it needed to be turned around quickly.

Initially, Helen spoke to the customer to assess the situation.

He told her that some comprehensive cleaning and dusting were needed.

How we helped

In cases like this, when dealing with grief, sorting through and cleaning the things of a loved one left behind can be an enormous emotional and physical labour to add to a seemingly never-ending list of jobs.

At Merry Maids, our cleaners understand the responsibility and seriousness of the situation and handle all of our cleans with care, dignity, and respect.

In this case, Helen organised a visit and sent two cleaners to visit the property.

They carried out a deep clean of the property, including decluttering, dusting and cleaning all windows and woodwork in the home.

By the end of the day, the property was spotless.

The response

The customer was very grateful and went as far as to send Helen and Becky a letter to say thank you.

“Helen was immediately on the case,” he says.

“Arranging the visit was easy and, on the day, two of Helen’s best cleaners turned up at the house and made quite a cluttered and untidy house ready for public viewing.”

“Thanks to Helen for a superb service.

I would have no hesitation in recommending Helen and Merry Maids Sutton Coldfield,” he adds.

Could you benefit from a deep or regular clean?

If you could benefit from a compassionate, professional, and expert cleaning service, find your nearest Merry Maids business today.

Or if you’re in and around Sutton Coldfield, give Merry Maids Sutton Coldfield a call on 0121 313 1005 to see how they can provide a one-off deep clean or regular upkeep service of your property.

For one-off cleans, you can also BOOK ONLINE in Sutton Coldfield and other select locations through our online shop.

Merry Maids Sutton Coldfield wins BNI Networking Award

Helen Bielby from Merry Maids of Sutton Coldfield has won a networking award from the BNI in her area.

About the BNI

The BNI (Business Network International) is the largest business networking organisation in the world, with multiple chapters around the world that span a variety of industries in a vast network. Each chapter in the UK holds seats for around 20 business owners, each representing a different sector. Membership in BNI offers members access to business training, peer learning and opportunities to network and do business with hundreds of thousands of BNI members around the world. Each group in the UK meets once a week to network and discuss happenings in the businesses.

Merry Maids BNI Partnership  

This August, our very own Helen Bielby from Merry Maids Sutton Coldfield joined her local BNI Premier chapter to represent the cleaning industry on referral from the occupier of the charity seat who represents the Buddy Bag Foundation. The setup of the network is designed to allow members to bring in new business through referrals, which are logged in an app that allows members to see direct links to new business. Helen and Merry Maids Sutton Coldfield have received some recent business via referral from the network’s printing company, for example.

Helen says that although she had visited the chapter as a visitor, she was unsure about how the businesses would work together, particularly as the referrals would be for vastly different industries a lot of the time. However, in practice, she has been pleasantly surprised by the results. She says that being part of the chapter, even for just a couple of months, has made her realise that she is part of a further-reaching business community than she had thought. She says that even just attending the meetings has been beneficial in seeing how other members of this community run their businesses and are dealing with the same challenges that are currently facing small businesses across the UK like the cost of living crisis.

“For all small businesses, it’s a difficult time,” Helen says. “Whether it’s an insurance broker or a wine importer, we can see how other people are coping, you know you’re not alone.” Having already brought in an estate agent, Helen adds that she is now “Really hopeful that we’re going to work more to get referrals [as] the group is always expanding further. I’m looking forward to meeting new people and seeing what we can do for each other,” she says.

And historically, BNI businesses can do a lot for each other, with their “UK and Ireland members [generating] over £429m of business between them” in the last 12 months.

The BNI Awards

The BNI awards recognised the efforts put in by its chapter members for a variety of areas. Helen was surprised to take home the Notable Networker award as recognition of the noticeable growth that she has managed to bring to the network in just the past two months.

“I’m really pleased to win the award after only being a member for a couple of months,” Helen says. “It proves we do know people, and we’re really interested in getting to know other businesses who might want to come and work with us.”

As Helen says, the BNI meetings are a real commitment, particularly because each meeting takes place first thing on a Thursday morning! But she knows that not only will she reap the rewards for her business, but also that it has helped her feel more involved in her local community of other small businesses, and find “her small business tribe,” as she describes it.

This has also given Helen a great opportunity to promote her business through other channels, as she has been using it as an opportunity to promote the new online shop that is now running at Merry Maids Sutton Coldfield, which allows customers to book a range of domestic cleaning services from Helen and her team with the press of a button.

Book a Merry Maids clean

See how Helen and the Merry Maids Sutton Coldfield team can help you today by giving them a call at 0121 313 1005 or booking a clean online now.

Or, to find out more about Merry Maids in your area, find your nearest business to learn more about our services and book a free, no-obligation quotation today.